Welcome, Brokers!

Fidelis Care will host four Provider Office Hours in July 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Provider Tools & Resources

The Quality Office Hours – Quality Initiatives session will include:

• Importance of Directory Information
• Quality Provider Web Page
• Maximizing E‑Connectivity: Advancing Data Capture & Quality Performance Outcomes

The Behavioral Health session will include:

• Introductions of Fidelis Team Members
• Provider Tools & Resources
• Demographic Changes
• Behavioral Health Access Regulations
• Two Midnight Rule
• Inpatient Discharge Notification Process
• Restricted Recipient Program
• 820 Services
• Tip Sheets & Resubmission Requirements
• External Resources

The Claims sessions will include:

• Claim Submissions
• Appeals Overview
• Coordination of Benefits (COB) Information
• Online Resources and Tools

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.