Welcome, Brokers!

Fidelis Care will host three Provider Office Hours in August 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Provider Tools & Resources

The Quality Office Hours session will include:

• Importance of Directory Information
• Quality Provider Web Page
• Launch of 2026 RxEffect Bonus Program
• COB/POLY Measure Overview & Opportunities

The WellCare Claims Overview session will include:

• Claims Overview (Rejection vs. Denial)
• Dispute vs. Appeal Review
• Claims Reporting Templates
• Provider Tools and Resources

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.