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Fidelis Care Member Services will be closed this Friday, April 18 and Saturday, April 19.
If you need immediate assistance, please wait on the line for our after hours answering service.

We will resume extended hours on Monday, April 21:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm

Welcome Providers!

Fidelis Care is proud to work with a network of more than 60,000 primary care physicians, specialists, hospitals, and health care professionals across New York State to provide our members with the highest quality care and service. 

Special Announcements

2014 QCMI Brochure Now Available

Fidelis Care is pleased to announce that the 2014 QCMI Brochure is now available on Provider Access Online. As part of the Medicaid QCMI, we have added new measures: Immunization for Adolescents and Chlamydia Screening in Women. We have also removed the Osteoporosis Management and Diabetes composite measures for Medicare members. Please review the brochure for all changes.

 

Authorization Requirements

To provide you with the most effective and efficient customer service, Fidelis Care will require, effective March 24, 2014, that provider office staff members have the following information readily available when calling to request an authorization:

 

  • Tax ID

  • IPA Affiliation, if applicable

  • Member ID

  • Date of Service(s)

  • Procedure Code

  • ICD-9 Diagnosis Code

If this information is not readily available, our Provider Call Center staff will ask the caller from your office to retrieve the information and call again. This will enable Fidelis Care to more quickly and efficiently establish authorization requests, and to provide you and our members with the best possible care and service. Please share this information with your appropriate staff members. 

 

Fidelis Care Now Accepting CMS 1500, Version 02/12

Fidelis Care is able to currently accept claim submissions on the new CMS 1500 claim form, version 02/12, recently approved by CMS. Revisions were developed to accommodate for reporting requirements necessary for the ICD-10 implementation. At this time, and until further notice, Fidelis Care will be accepting both the current 08/05, as well as the revised 02/12 claim form. However, providers who are not currently submitting claims on version 02/12 are encouraged to begin the transition in preparation for the ICD-10 implementation scheduled to occur on October 1, 2014. Please note that although the new CMS 1500 form is equipped for the submission of ICD-10 codes, those codes will not be recognized as valid until October 1, 2014. Providers should continue to utilize the current ICD-9 codes. Please click here to view a copy of the new CMS 1500 claim form, version 02/12.

 

Breast Pump Update

Effective immediately Fidelis Care will no longer be dispensing manual or electric breast pumps.  Members can receive breast pumps from durable medical equipment suppliers in their area or have them delivered by mail order.  A prescription is needed and can be given directly to the member or faxed to their preferred participating durable medical equipment vendor. Vendors will be required to obtain prior authorization before dispensing electric breast pumps (E0603). Click here to search for participating Fidelis Care providers. Please click here to visit the NYS Department of Health website for additional information.  

 

Medicaid Integrity

In accordance with state and federal regulation, Fidelis Care is required to obtain a Disclosure of Ownership and Control form from contracted providers rendering services to Medicaid and Family Health Plus members. To ensure compliance with Medicaid Integrity requirements, as well as continued participation with Fidelis Care, please complete, sign and return this document no later March 3, 2014.

 

Please click here to obtain a copy of the Disclosure of Ownership and Control form. 

 

Completed forms should be mailed to the following address:

 

Credentialing Department – DOC

Fidelis Care New York
480 Cross Point Parkway
Getzville, NY 14068

 

If you have any questions, please call Fidelis Care’s Provider Call Center at 1-888-FIDELIS (1-888-343-3547).

 

Important PCRI Update

New York State and CMS have extended the provider attestation period through December 31, 2014 for eligible physicians who missed the earlier attestation deadline to retroactively begin or change their effective date in the PCRI program. Once New York State receives federal funding from CMS for the distribution of the PCRI payments to physicians, we will notify you of a payment schedule.


Medicaid Update – New Obstetric Delivery Billing Requirements

The New York State Medicaid Redesign Team (MRT) recently mandated changes that will impact billing for elective obstetric deliveries that take place prior to 39 weeks gestation. Effective July 1, 2013 for Medicaid fee-for-service claims and October 1, 2013 for Medicaid Managed Care claims, all obstetric deliveries will require the use of a modifier or condition code to identify the gestational age of the fetus as of the date of the delivery. Failure to provide the appropriate modifier/condition code, along with the appropriate diagnosis code, will result in a 10% reduction in reimbursement and/or the claim being denied. Please click here and refer to pages 6-11 of the June 2013 Medicaid Update Newsletter for more information.

 

2014 Authorization Grids Now Available
Authorization Grids are now available for Medicare, Medicaid, Family Health Plus, Child Health Plus, and NY State of Health Marketplace plans and are effective for dates of service occurring on or after January 1, 2014.

Fidelis is pleased to announce that the following Core Mandated Requirements have been implemented

  • CAQH CORE 350: Health Care Claim Payment/Advice (835) Infrastructure Rule
  • CAQH CORE 360: Uniform Use of CARCs and RARCs (835) Rule
  • CAQH CORE 370: EFT & ERA Reassociation (CCD+/835) Rule
  • CAQH CORE 380: EFT Enrollment Data Rule
  • CAQH CORE 382: ERA Enrollment Data Rule

Non-Emergency Transportation Benefit Update
As part of a Medicaid Redesign Team initiative, under the New York State Department of Health, the non-emergency medical transportation benefit (NEMT) for Medicaid members is phasing out of the managed care benefit package in Monroe County effective January 1, 2014.

Medicaid and Family Health Plus Benefits Update - Effective November 1, 2013

Important changes in effect for Medicaid and Family Health Plus (FHP) coverage which will impact the following services:

 

  • Implantable Infusion Pump for Opioid Administration for Purposes of Pain Management
  • Discography
  • Transcutaneous Electrical Nerve Stimulation (TENS)
  • Functional Electrical Stimulation (FES)

For more information, please refer to the September 2013 Medicaid Update - http://www.health.ny.gov/health_care/medicaid/program/update/2013/2013-09.htm

Important Notice for Primary Care Providers
Information about the payment methodology for the Primary Care Rate Increase ( PCRI) for providers who qualify under the Affordable Care Act and have filed attestations with Computer Sciences Corp may be found at https://portal.fideliscare.org/provider/. Please note that payments are not expected to be made until November or December of 2013.

Fidelis Care Formulary Update 10/1/2013
Fidelis Care has updated its formulary effective 10/1/13. Please see attached summary for details of the changes

Fidelis Care releases updated information and FAQ on the New York State of Health: The Official Health Plan Marketplace
As part of the federal Patient Protection and Affordable Care Act (ACA), New York's Health Benefit Exchange--the New York State of Health--has started its open enrollment period, with coverage to begin on January 1, 2014.

Modification of behavioral health authorization requirements
Fidelis Care is pleased to announce changes in the authorization requirements for outpatient behavioral health (BH) services that will significantly simplify and streamline the process for providers and members.

Effective for dates of service on or after September 1, 2013, authorizations will no longer be required for most outpatient behavioral health (mental health and substance abuse) services and behavioral health professional home care visits provided by participating providers.

All BH services provided by non-participating providers will continue to require authorization.

These changes apply to all products offered by Fidelis Care.

Please see the Fidelis Care Authorization Requirements Grids for Medicaid /Family Health Plus /Child Health Plus and Medicare for full details of these changes, including a list of those outpatient BH services that will continue to require authorization.

Medicaid Benefits Update - August 1, 2013 
Effective August 1, 2013, Fidelis Care will assume responsibility for Case Management and reimbursement for the following services previously managed by Medicaid Fee for Service.

  • Directly Observed Therapy for Tuberculosis Disease
  • Adult Day Health Care
  • AIDS Adult Day Health Care

This benefit applies to Fidelis Medicaid Managed Care Members. For more information call the Fidelis Provider Call Center at 1-888-FIDELIS (1-888-343-3547).

Please click here to read the Medicaid Update Newsletter-July 2013 for more information on these benefits. 

2013 Third Quarter Provider Report Cards - Released as of July 30th

Please notify any staff involved with Quality Management and/or the FidelisCare QCMI program that the 2013 Q3 Provider Report Cards have been posted to accounts on Provider Access Online as of July 30th.

*Important Notice for Primary Care Practitioners*
Information about the attestation process for the primary care rate increase can now be found on the eMedNY website. Under the Affordable Care Act, primary care practitioners may qualify for increased reimbursement at the rate that would be paid for primary care services under Medicare. Visit the above website to view the attestation form and frequently asked questions. If you qualify submit your attestation to Computer Sciences Corp., PO Box 4610, Rensselaer, N.Y. 12144-4610.

Immunization Administration Processing Guidelines
Please refer to the following notice regarding the new National Correct Coding Initiative (NCCI) editing for billing an office visit (E&M) code and a vaccine administration service on the same day. If you have any questions, please call Fidelis Care’s Provider Call Center at 1-888-FIDELIS (1-888-343-3547)

Important update on HIV treatments

Special Needs Plan (SNP) Model of Care
Fidelis Care is required to provide training on the Special Needs Plan Model of Care annually. Follow the link to the latest Model of Care training for network providers.

Medicaid Managed Care and Family Health Plus Benefit Package Changes
Certain Pain Management procedures have been excluded by the New York State Department of Health

This program provides incentive payments to eligible professionals (EPs) and eligible hospitals (EHs) as providers adopt, implement, or upgrade and subsequently demonstrate meaningful use of certified EHR technology.

Joining the Fidelis Care Provider Network

If you would like to join our growing provider network and help make a difference in the lives of local residents, please click here to complete the inquiry form.

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