#1. In Store
You can pick up your OTC items at select OTC Health Solutions® enabled stores nationwide. Tofind your nearest location, go to https://www.cvs.com/otchs/fidelis.
How to use your OTC Health Solutions benefits in store:
1. Refer to your health plan catalog.
2. Identify approved items in the catalog. Only the items listed in your catalog are availablethrough your plan. If an item with a blue label is not listed, you will not be able to select it.
3. Go to a select OTCHS enabled CVS Pharmacy®, CVS Pharmacy y mas® or Navarro® store.IMPORTANT: Only select CVS stores participate in this benefit. To find your nearest location,go to https://www.cvs.com/otchs/fidelis/storelocator or contact OTCHS at1-866-528-4679 (TTY: 711).
4. Look for the blue signs identifying eligible products.* Note: In-store prices may vary fromthose listed in this catalog. However, the prices listed in the catalog are what will bededucted from your benefit. Products with blue labels may be located in the dedicatedOTCHS section or throughout the aisles in the store.
5. You can redeem your benefit at any register.
How to redeem at the cashier/checkout counter:
1. Inform the cashier you have OTC Health Solutions.
2. Present your health plan ID card first, before the cashier begins to scan products.
Your health plan ID card is used to verify eligibility, not as a payment.
Alternative: You can also present the QR code to the store colleague at the register to assistwith the transaction.
1. Scan QR code.
2. You will be automatically redirected to the OTCHS App on the point-of-sale (POS)terminal.
3. Ask the member for their health plan ID card.
4. Select the member’s plan.
5. Enter the member ID or the member’s first and last name.
6. Scan eligible products and follow instructions on the POS system to complete thetransaction.
7. If you are having trouble locating the member or processing the transaction, pleasecall the dedicated OTCHS Store Support line for assistance.
*Not all items are available in all stores. If your item is not available, please contact OTCHS or visit your plan’s web page to process your order.
**Please note that the regular retail price in the store may vary. For prices that apply when you use your OTC benefits, please consult this catalog. Catalog prices cannot be combined with promotional offers or ExtraBucks® Rewards.