Fidelis Care is committed to supporting members with chronic diseases through programs that help them better manage their health through a combination of education and care planning.
Once diagnosed, members can access our disease management programs in two ways: written information that is mailed to their home, or one-on-one phone outreach from a Nurse Case Manager.
In addition, Fidelis Care Complex Case Managers help members who need extra health support.
We provide important educational information in our newsletters and on our website, fideliscare.org, as well as through customized letters, brochures, and other materials that are sent to members.
Through our Disease Management and Complex Case Management Nurse Case Managers, Fidelis Care connects with members individually on a regular basis, helping to:
- Prevent or manage disease complications
- Coordinate care and appointments with primary care providers and specialists
- Coordinate care with caregivers and family members
- Manage medications
- Arrange for in-home equipment or services for more independent living
- Connect with community resources and services
- Make positive lifestyle changes
- Provide moral support
Fidelis Care’s Disease Management and Complex Case Management Nurse Case Managers also serve as a direct link between our members and their health care providers. We regularly contact provider offices by phone, fax, or letter to alert them of changes in a member’s health status or care, as well as to collect relevant medical data that may help us provide better service and assistance.
Fidelis Care regularly evaluates the effectiveness of our Disease Management and Complex Case Management programs, and we value your feedback and participation in this process.
If you have questions or feedback about a specific Fidelis Care disease management program, complex case management programs or would like to refer a patient to one of our programs, please call 1-800-247-1441, or email firstname.lastname@example.org.
Fidelis Care is proud to be your partner in providing the highest quality care and service to our members and your patients.