Log in, register for an account, pay your bill, print ID cards, and more.
Log into your account, view patient information, and more.
The Member Portal is the easiest way to get information about your plan. You will have 24/7 access to your account. You can:
Create an account now. Visit members.fideliscare.org and click “Register.”
If you need help creating your Member Portal account, watch this video.
Fidelis Care's Medicaid Managed Care plan offers a wide range of services. They include:
You can learn more about your benefits by reading your Member Handbook. To request a paper copy, call Fidelis Care at 1-888-FIDELIS (1-888-343-3547); TTY: 711.
Fidelis Care offers Care Management services to help members who need extra health support with scheduling healthcare appointments or arranging transportation to your doctor's visit. To see if you are eligible for Care Management Services or to enroll in our texting program, call 1-800-247-1441 (TTY: 711) from 8:30 AM to 5 PM Monday through Friday.
Fidelis Care wants to make sure you get the best care. A primary care provider (PCP) helps keep you healthy. If you already have a PCP who is in the Fidelis Care network, then that provider should have been automatically assigned as your PCP. You can view, confirm or change your PCP from your Member Portal account. If you need help changing your PCP through the member portal, watch this video.
Find PCPs near you by using our Find a Doctor tool. Watch this video if you need help with the Find a Doctor tool. Once you find a PCP, please call Member Services at 1-888-FIDELIS (1-888-343-3547); TTY: 711, and a Representative will update your account.
Here are some questions you might ask your PCP:
Follow your PCP’s advice. Listen to your PCP and ask questions if you don't understand. Be sure to keep all follow-up visits. Also, take medications as prescribed.
Log in or register to view and print ID cards, check your claims history, change your primary care provider, and much more.
Your Medicaid Managed Care plan offers comprehensive coverage for children and adults. There are no copays for covered services, including preventive services. Always check with your PCP to find out if a referral is required for any additional health services you might need.
Your coverage also helps you:
You can also review common health insurance terms to help you better understand your plan.
Members enrolled in Fidelis Care Medicaid Managed Care receive their pharmacy benefits through NYRx, the Medicaid Fee-for-Service (FFS) Pharmacy Program.
For additional resources, visit our pharmacy webpage.
Medicaid Managed Care Member Handbook
Behavioral Health Appointment Wait Times (Effective July 1, 2025)
Children and Family Treatment and Support Services (CFTSS) (Effective January 1, 2020)
Children's Home and Community Based Services (Effective July 1, 2024)
Chronic Disease Self-Management Program (CDSMP) for Arthritis (Effective June 1, 2025)
Dental Services (Effective January 31, 2024)
Doula Services (Effective April 1, 2025)
Electronic Notice Option
Family Planning (Effective January 1, 2025)
Medicaid NYRx, the Medicaid Pharmacy Program (Effective April 1, 2023)
Mobile Crisis Telephonic Triage Response Service (Effective March 1, 2024)
Social Care Network (SCN) (Effective January 1, 2025)
Undocumented Non-Citizens Age 65 and Over
Applied Behavior Analysis (ABA) Therapy (Effective January 1, 2023)
Gambling Disorder Treatment (Effective January 1, 2023)
Healthmap Kidney Health Management
You may be eligible for free access to support services through a Social Care Network. A Social Care Network (SCN) is a group of local community organizations that will provide essential support for housing, nutrition, transportation, and care management. SCNs are designed to help you and your family thrive. Visit our Social Care Network page for more information.
There also are other community and government resources that may be available to you, including the Supplemental Nutrition Assistance Program (SNAP) and the Home Energy Assistance Program (HEAP). To learn more about available services, visit our Health-Related Social Needs page.
You need to renew your health insurance every year. We can help answer all your questions so you stay covered.
Need help? Call Fidelis Care at 1-888-FIDELIS (1-888-343-3547).
Vision coverage is included as part of the Medicaid Plan. Your benefits are covered through Davis Vision. Visit our Davis Vision Resource Page (by clicking on this link, you will leave the Fidelis Care website) for information on getting started.
To review Fidelis Care's best practice guidelines for healthy vision, click HERE
Contact Fidelis Care with any questions you may have.
Read our latest member newsletter (HealthyNOW) and browse the archives.
The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule provides national standards to protect individuals’ medical records and other personal health information. The Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral.
To learn more about HIPAA and your privacy rights, visit the U.S. Department of Health and Human Services. By clicking this link, you will leave the Fidelis Care website.
Authorization to Use and Disclose Health Information (PDF)
Revocation of Authorization to Use and/or Disclose Health Information (PDF)
As a Fidelis Care member, you have a right to participate with practitioners in making decisions about your healthcare. You also have the right to be treated with respect and with recognition of your dignity and your right to privacy.
General Statement of Member Rights and Responsibilities (PDF)
Language Assistance Services (PDF)
Notice of Non-Discrimination (PDF)
Patient Bill of Rights (PDF)