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HomeMemberManage Your PlanRenew Your Coverage

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Important Renewal Information

Every year, members in our Medicaid Managed Care, Child Health Plus, Essential Plan, and HealthierLife (HARP) plans must renew their health coverage. During the COVID-19 public health emergency (PHE), NY State of Health has been automatically renewing coverage for members in those plans. Members will need to take action soon to renew their health insurance. Please contact Fidelis Care to learn more about the renewal process and any action you may need to take.

Stay Connected to Your Health Care

It's important for you to be ready to renew your health insurance coverage. Remember to:
  • Make sure your Fidelis Care and NY State of Health accounts are up to date with your current mailing address, phone number, and email address. If you enrolled in health insurance through your Local Department of Social Services (LDSS) or NYC's Human Resources Administration, you will need to contact them or Fidelis Care.
  • Look for letters and emails from Fidelis Care when it's time for you to renew. Depending on how you enrolled, you will also receive communications from NYSOH, your Local Department of Social Services, or NYC's Human Resources Administration.
  • If you enrolled through NYSOH, you can get text alerts from them by texting START to 1-866-988-0327. NYSOH will text you when it’s time to renew.

Questions About Renewing?

Call Fidelis Care at
1-866-435-9521 (TTY: 711)
8:30 AM - 6 PM,
Monday-Friday

Important renewal information for Qualified Health Plans, Medicare and Dual Advantage, and Fidelis Care at Home (Managed Long Term Care) can be selected below:

 

Qualified Health Plans
If you have a Fidelis Care Qualified Health Plan (one of our "metal" level plans) through NY State of Health, The Official Health Plan Marketplace, you can elect to keep or change your health coverage during the annual Open Enrollment period. Before it's time to renew, you will receive a notice by mail, email, or phone that will tell you everything you need to know about renewing your coverage. If you have questions about renewing your current coverage, or your health care needs have changed:

During the annual Open Enrollment period, you can also renew your coverage directly with the NY State of Health. To get started:

  1. Visit www.nystateofhealth.ny.gov and click on "Get Started."
  2. Follow the instructions to create a NY.Gov ID if you don't already have one.
  3. After logging in, you will need to enter your invitation code. This is included in the letter you received (located under step 2 in the instructions).
  4. Follow the instructions on the NY State of Health website to finish your renewal.

You can also renew over the phone by calling the NY State of Health Help Line at 1-855-355-5777.

Need help with your online application? We can also assist you over the phone, or in person. Call Fidelis Care at 1-866-435-9521 today.

Fidelis Care at Home (MLTC)
You must renew the Medicaid portion of your coverage once per year. Before it's time to renew, you will receive a notice in the mail that will tell you everything you need to know about renewing your coverage. 

If you haven't received a notice, or you have questions:

Medicare Advantage

Medicare Advantage members do not have a renewal process each year. However, you can choose to change your Medicare Advantage coverage between October 15 and December 7 (Annual Election Period) for coverage effective on January 1 of the following year. 

Dual Advantage

If you have Fidelis Care Dual Advantage health coverage, and you are enrolled in the New York State Medicaid Program, you must renew the Medicaid portion of your coverage once per year. You will receive a notice in the mail that will tell you everything you need to know about renewing your coverage.

If you haven't received a notice, or have questions: 

 

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