Health Resources

Fidelis Care works to positively impact the lives of New Yorkers through access to quality health coverage and care. As part of that mission, we provide health resources and information to help people live healthier lives.

Click on a health topic for useful information, as well as a breakdown of how Fidelis Care helps its members with each condition (if applicable).

Here to Help

Case Management

Fidelis Care Case Managers help members who need extra health support. Your Case Manager can help coordinate your care, learn more about your health, or help you find helpful resources in your community.

Many members qualify for case management, including those with health conditions or in situations such as:

  • Asthma
  • Breast Cancer
  • Cancer
  • Diabetes
  • Chronic obstructive pulmonary disorder (COPD)
  • Congestive heart failure (CHF)
  • After a stroke
  • After a hospitalization or emergency room visit
  • After you didn’t receive the care you needed
  • Having multiple diseases happening at once
  • Needing a life-sustaining device, such as a left-ventricular assist device (LVAD)
  • After a recent decline in function within 90 days
  • Having a high-risk pregnancy (including pregnant while taking 17-P)
  • Being an organ transplant candidate
  • Needing newborn intensive care
  • Catastrophic illness or injury
  • Sickle cell disease
  • Hemophilia
Population Health Management

Help is also available from our Population Health Management programs. They can help you by:

  • Reminding you to have your flu shot or other care you may need
  • Referring you to Health Homes 
  • Offering services for behavioral and physical health needs, like those listed above
  • Helping ensure your medications work together
  • Coaching you to support self-care habits

Need more information?

To learn more about the help and programs available for you, or to opt-in, please call our Clinical Services at 1-800-247-1441, 8:30 AM - 5 PM, Monday - Friday.

To learn about appointing a health care agent in New York State, download the Health Care Proxy Form (PDF) from the New York State Department of Health.

Member Portal

Log in or register to make payments, print ID cards, choose or change a PCP, and much more.


Browse a library of health articles, videos, and tools from Healthwise. Available in both English and Spanish.