Today
• Posted by Provider Relations
Fidelis Care is aware that some providers are having access issues with the Fidelis Provider Portal URL https://providers.fideliscare.org/. Upon investigation and troubleshooting, Centene/Fidelis Care IT Support has identified that the firewall rules (web filtering policies/firewall security agent) on the user’s system (desktop/laptop) may be disrupting users’ ability to access the Fidelis Provider Portal.
Yesterday
• Posted by Provider Relations
Fidelis Care has been notified that the MCG Cite Guideline Transparency Tool will be upgraded to the 28th edition effective Friday, May 17, 2024. Providers can access this tool through the Fidelis Care Provider Portal.
Monday
• Posted by Provider Relations
Fidelis Care is aware that some providers are having access issues with the Provider Portal. The IT Team is actively working on a solution and we will advise you when the issues have been resolved.
Friday
• Posted by Provider Relations
In an effort to streamline provider demographic changes, Fidelis Care has created a new electronic Demographic Change Request Form for providers to use.
Friday
• Posted by Provider Relations
Providers are required to maintain up-to-date demographic information to ensure efficient and timely processing of claims, accurate provider directory information, and appropriate contact information for communication.
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