Quality Care Available 24/7
Through Teladoc, members can access online care by phone or video, from board-certified, NY State-licensed doctors, 24 hours a day, 7 days a week.
Members can speak with a Teladoc provider about COVID-19 concerns or symptoms, or about other general concerns they may have about their or their child’s health like: sore throats, earaches, the flu, allergies, sinus infections, rashes, and more. Support for anxiety, depression, post-traumatic stress, and family issues is also available.
Fidelis Care Medicaid, HARP, and Child Health Plus members who have an assigned primary care provider can also use the Teladoc service. If necessary, a Teladoc provider will coordinate care with a member’s PCP.
Before a member’s first virtual care visit, the best place to start is by downloading the Teladoc app (available from the App Store or Google Play) or get started online at teladoc.com/fideliscare. Members can also call Teladoc at 1-800-835-2362; TTY: 711. Members will be asked to fill out a brief medical history, just like they would at their doctor’s office. This will help the Teladoc doctor provide treatment and advice.
Wait times: At this time, the need for care has never been greater, and members may experience extended wait times. To avoid waiting, members can request a call-back when a Teladoc provider is available.
Special Note for Fidelis Care Qualified Health Plan (QHP) and Off-Exchange members: Fidelis Care QHP and Off-Exchange members continue to have access to telehealth services through Teladoc as well as Babylon, at no cost. The Teladoc and Babylon apps are available from the App Store or Google Play.
Whether Fidelis Care QHP and Off-Exchange members use Teladoc, Babylon, or both, their telehealth benefit is the same, and is offered at no cost.