Members can speak with a Teladoc provider about COVID-19 concerns or symptoms, or about other general concerns they may have about their or their child’s health like: sore throats, earaches, the flu, allergies, sinus infections, rashes, and more. Support for anxiety, depression, post-traumatic stress, and family issues is also available.

Fidelis Care Medicaid, HARP, and Child Health Plus members who have an assigned primary care provider can also use the Teladoc service. If necessary, a Teladoc provider will coordinate care with a member’s PCP.

Before a member’s first virtual care visit, the best place to start is by downloading the Teladoc app (available from the App Store or Google Play) or get started online at teladoc/com/fideliscare. Members can also call Teladoc at 1-800-835-2362; TTY: 711. Members will be asked to fill out a brief medical history, just like they would at their doctor’s office. This will help the Teladoc doctor provide treatment and advice.

Wait times: At this time, the need for care has never been greater, and members may experience extended wait times. To avoid waiting, members can request a call-back when a Teladoc provider is available.

Special Note for Fidelis Care Qualified Health Plan (QHP) and Off-Exchange members: Fidelis Care QHP and Off-Exchange members continue to have access to telehealth services through Teladoc as well as Babylon, at no cost. The Teladoc and Babylon apps are available from the App Store or Google Play.

Whether Fidelis Care QHP and Off-Exchange members use Teladoc, Babylon, or both, their telehealth benefit is the same, and is offered at no cost.

This includes both prescription and over-the-counter (OTC) medications used for chronic health conditions.   Medicare Advantage, Dual Advantage, Qualified Health Plan, and Essential Plan members are also encouraged to use mail-order pharmacy for 90-day refills.  

For Fidelis Care Medicaid, Child Health Plus, and HealthierLife members, please note:

• Medication Delivery:
  • Pharmacies that choose to provide delivery to individuals quarantined may confirm receipt of the medications by the member through a phone call, text, or email, in lieu of getting a signature.

• Prescription transfers:
  • If a Medicaid member has had a prescription filled from a pharmacy that is inaccessible or traveling to that pharmacy is not feasible, then he/she can obtain a new prescription order from the prescriber;

OR

• A refill of the prescription can be transferred to another Medicaid participating pharmacy where allowed by law.

*Please note, prior authorization may be required for 90-day supplies of some medications

-Including copayments, coinsurance, and deductibles for screening, testing, and treatment provided by network or out of-network providers. As always, Fidelis Care’s Member Services team is here to help members with any questions they may have.

Criminals are offering the fake kits in exchange for personal information.  People, especially those who receive Medicare benefits, are being targeted with phone calls, social media messages, and door-to-door visits.

The fake COVID-19 test kits may be harmful to users, and the personal information collected by the criminals may be used for identity theft or to fraudulently bill health care programs.

Remember to:

• Be suspicious of any unexpected calls, emails, messages, or visitors offering COVID-19 tests or supplies. You should talk to your doctor or other healthcare provider about COVID-19 tests.

• Never share login information such as passwords.

For more information, visit https://oig.hhs.gov/coronavirus/fraud-alert-covid19.asp.