Invitation to Fidelis Care’s November Provider Office Hours
23.10.2025
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Posted by Provider Relations
Fidelis Care will host three Provider Office Hours in November 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
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Provider Office Hours – November 2025
Topic: Fidelis Care – Back to Basics
When: Thursday, November 13th – 9AM – 10AM EST
Click here to register*
Topic: Fidelis Care and Wellcare - Quality Programs
When: Wednesday, November 19th – 10 AM – 11 AM EST
Click here to register*
Topic: Fidelis Care – Pharmacy Overview
When: Thursday, November 20th – 2 PM – 3 PM EST
Click here to register*
*Attendance will be limited to the first 300 registrants for each session.
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The Back to Basics session will include:
- Important Updates/Information
- Product Portfolio
- Credentialing and Demographic Changes
- Authorization Requirements
- Restricted Recipient Program (RRP) Overview
- Vendor Information
- Claims and Billing Information
- Access and Availability Standards
- Provider Tools & Resources
The Quality Office Hours session will include:
- Importance of Directory Information
- Quality Provider Web Page
- End of Year Push for Medical Records
- Fax/Email
- M365 Upload
- WellCare Provider Portal
- Remote Access to QIS
- Onsite Chart Collection
- CPT II Coding Opportunities
- Increase CPT II Admin Ratio
- Connectivity
- 2025 CoC Appointment Agenda Program
- Submit remaining Agendas
- Remediate Held
The Pharmacy session will include:
- Medication Formularies & Formulary Changes
- Prescribing Guidelines & Fidelis Care Pharmacy
- Medication Prior Authorization Best Practices
- Restricted Recipient Program (RRP) Overview
Once you have registered, you will receive a confirmation email. If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.