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Managing authorization follow-ups just got easier with request for additional information (RFAI). You can securely receive and respond to requests from Fidelis Care — right within Availity Essentials.   Key benefits No calls or faxes — manage authorizations online. Keep requests moving — respond quickly with supporting clinical documentation. Track activity in one place — monitor and manage requests from a single dashboard.   View and respond to RFAIs Use the Authorization/Referral Dashboard to review and respond to requests for additional information. On the Dashboard Summary page, look for Pending Action – Contact Payer in the Status/Last Updated column. Open the authorization and review the

The following section of the Fidelis Care authorization grids has been updated effective September 1, 2026.             The following section of the Medicaid, CHP, Essential Plan, Ambetter Metal-Level Plans, and Medicare Authorization Grids and requires prior authorization: III.       Outpatient surgery: The following services require prior authorization:                                 D.  Skin surgery and other dermatological procedures: Q4110, Q4111           The following codes have been added to the Medicaid, CHP, Essential Plan, Ambetter Metal-Level Plans, and Medicare Authorization Grids and require prior authorization: J0528 fosfomycin disodium J2374 apraclonidine hcl J7176 fibrinogen-chmt (Fesilty)   Visit:  Authorization Grids

Effective September 1, 2026, Fidelis Care will implement the Leveling of Care: Emergency Department Evaluation and Management (E/M) Overcoding for Facility Services Policy (CC.PP.80) for applicable lines of business. This policy is designed to help ensure facility Emergency Department E/M coding accurately reflects the level of resources used during a patient visit. Claims will go through a review prior to payment to determine if the billed level of service is supported by the claim evidence and resources.  This approach is consistent with national billing guidance and industry oversight priorities. Both the Centers for Medicare & Medicaid Services (CMS) and the Office of

Annual cultural competency training for participating providers is required by the New York State Department of Health.  At this time, The New York State DOH will only accept the approved training offered by the United States Department of Health and Human Services (HHS), Office of Minority Health education program, Think Cultural Health, to fulfill the requirement for provider annual cultural competency training.*   Once the cultural competency training has been completed, providers need to verify completion of the program by emailing the Cultural Competency Attestation Form to: CulturalCompetencyTrainingAttestation@fideliscare.org.   The required Cultural Competency Training needs to be completed annually by December 31st. Providers that completed

Fidelis Care will host three Provider Office Hours in August 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions. Provider Office Hours – August 2026 Topic: Fidelis Care – Back to Basics When:  Thursday, August 13th – 12PM – 1PM EST Click here to register*   Topic: Fidelis Care and Wellcare Quality Programs When:  Wednesday, August 19th – 10:30AM – 11:30AM EST Click here to register*