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The Centers for Medicare & Medicaid Services (CMS) require health plans to provide annual education and training regarding our Special Needs Plan (SNP) Model of Care to providers who treat our SNP members. This applies to our Dual Eligible Special Needs Plan (D-SNP) members, who are eligible for both Medicare and Medicaid, and our Chronic Condition Special Needs Plan (C-SNP) members.

As stated in our provider manual, all providers who treat our SNP members, regardless of network participation status, must complete Model of Care (MOC) training annually by Dec. 31. The training is designed to help you better understand our approach to the delivery of care for SNP members.

How to Access Training

The training module can be accessed by logging into our provider portal, please visit Provider Access Online.  After logging in, if training and attestation is required, you will receive a notification on the Home Page.  The user can click the notification, view the training module by selecting File Downloads, and then attest to the training. 

If you are attesting on behalf of your group/organization, in doing so, you agree to communicate the information to other providers in your group/organization.  The user’s attestation will be automatically sent to Fidelis Care for acknowledgement of training.   Please be sure to complete this required training on or before December 31, 2024.We appreciate the quality care you provide to our members and your support of our efforts to meet CMS regulations.

For additional information on how to work with our health plan to manage SNP members, please visit our Provider Resources page. The Provider Resources page includes links to provider manuals, Quick Reference Guides, Clinical Practice Guidelines, and more.