HHAeXchange & Fidelis Care Partnership and Training Opportunities
9/3/2026
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Posted by Provider Relations
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Provider News
As you may be aware, Section 12006 of the 21st Century Cures Act, along with CMS guidance, required states to implement Electronic Visit Verification (EVV) for Personal Care Services by January 1, 2021, and for Home Health Care Services by January 1, 2023. As of 2026, EVV requirements are fully implemented, requiring applicable services to be electronically verified and documented, including the member receiving care, caregiver, service location, date, and type of service provided.
Next Steps
To ensure EVV data is accurately captured for providers delivering in-scope EVV services, Fidelis Care will require all providers — including existing EDI and Enterprise (ENT) providers — to submit visit data and bill through HHAeXchange beginning August 1, 2026.
Claims that are not submitted through HHAeXchange will be rejected by the clearinghouse beginning November 1, 2026.
Resources
Navigating this change may feel challenging, and we want you to know that we’re here to support you every step of the way. We will provide training, resources, and ongoing assistance to ensure a smooth transition.
Providers are strongly encouraged to review and register for upcoming training opportunities available through HHAeXchange, including live webinars and educational sessions, by visiting View HHAeXchange Training Events.
Live Training Session Highlights:
- Preparing for Billing Implementation & EVV Compliance - July 16, 2026 at 11:00 AM ET: Register Here
- Teach Me Tuesdays: Billing – July 21, 2026 at 2:00 PM ET: Register Here
- Teach Me Tuesdays: Rebilling – August 4, 2026 at 2:00 PM ET: Register Here
- Daily Office Hours – Every Weekday at 11:00 AM ET – Register Here
The HHAeXchange Platform Options
As part of your participation with Fidelis Care, HHAeXchange offers free integration to import visit data from your existing system using Electronic Data Interchange (EDI) at no cost. If you are already set up and actively submitting visits and billing through HHAeXchange, no further action is required. However, you are still encouraged to register for a Provider Information Session if you would like additional training or a refresher.
Providers with an Existing HHAeXchange Portal (Not Currently Submitting Visits and Billing)
If you have an existing Provider Portal but are not yet submitting visit data and billing through HHAeXchange, submit a ticket through the Client Support Portal requesting a configuration update that enables visit submission and billing: https://www.hhaexchange.com/supportrequest
Providers without an HHAeXchange Portal
If you do not currently have a Provider Portal, please complete the HHAeXchange Provider Portal Questionnaire: https://www.hhaexchange.com/info-hub/fidelis-care
This step initiates the onboarding process and allows HHAeXchange to configure your portal and determine next steps based on your responses, including whether you will use HHAeXchange’s EVV tools or an existing EVV system.
Have Questions?
If you have any questions or need assistance, please contact your Fidelis Care MLTC Provider Engagement Account Manager or the Provider Call Center at 1-888-FIDELIS (1-888-343-3537). To find your designated representative, please visit https://www.fideliscare.org/Contact-PR.
For questions related to HHAeXchange, please email Support@HHAeXchange.com or visit https://hhaexchange.com/fideliscare/.