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To better protect information and meet state requirements, we’re adding an extra layer of security when you log in to the secure Wellcare and Fidelis Care provider portals. We know logging in is part of your daily workflow, and this update is designed to add security while keeping the process simple and familiar.

What to expect

• Starting soon, you will be asked to use multi-factor authentication (MFA) when logging in to the provider portal.
• After entering your username and password, you’ll confirm your login with a one-time code sent via SMS to your phone.
• Once you’re signed in, everything in the portal will work the same as it does today.

Why is this change being made

This enhancement:

• Provides an additional layer of protection for provider and member data.
• Supports New York state requirements for accessing health data.
• Advances a more secure, consistent provider portal experience.

What you need to know

• No action is needed today.
• When this goes live:
  • Enter your username and password.
  • Add your phone number.
  • Enter the verification code sent to your phone.
• After your first login:
  • Enter your username and password.
  • Enter the verification code sent to your phone.

Key details

• Your phone number will only be used to verify your login.
• It will not be stored in any provider or member database or be used for marketing, outreach or other communications.
• If you already use Availity Essentials, you’re likely familiar with this process and can continue to access services there if preferred.

Looking for more information? Additional details are available in the FAQ.

Security Update for Provider Portals FAQ

We’re making a small update to how you log in to the provider portal to help meet New York requirements and better protect provider and member information. This added security step is quick, familiar and won’t change how you use the portal. Review the FAQs below to understand what’s changing and what to expect.

1. What is changing?

• To enhance account security, providers contracted under New York agreements will be asked to use multi-factor authentication (MFA) — also known as two-factor authentication — when logging in to the Wellcare and Fidelis Care provider portals.

2. Why is this change being made?

• This update helps meet New York state requirements and adds an extra layer of protection for provider and member information. It also aligns with common security practices used across healthcare and other industries.

3. When will this go into effect?

• Rollout timing is being finalized, with a targeted go-live between July 16 and August 3.

4. What will I need to do?

• When this goes live:
  • At your first login, you’ll enter your username and password, add a phone number and enter the verification code sent via text message.
  • For future logins, you’ll simply enter your username and password, then confirm your login with the code sent to your phone.

5. Will this change how I use the portal?

• No. This update only adds a step during login. Once signed in, your experience and workflows will remain the same.

6. Do I have to use this, or are there other options?

• Yes. MFA will be required to access the provider portal. The process includes a quick one-time verification code sent by text message (SMS) to help protect your account and meet state requirements.

7. Why am I being asked to use my phone?

• To meet state requirements, a phone-based verification step is needed to confirm your login.
• Your phone number is used only to send a one-time verification code to confirm your login. It will not be stored in any provider or member database or be used for marketing, outreach or other communications.

8. How does this relate to Availity?

• There is no change to how you access Availity.
• If you already use Availity Essentials, this experience will feel familiar, as MFA is already in place there.

9. Are there additional updates coming?

• Yes. In the near future, we’ll introduce a more streamlined, single login experience across secure portals for plans in our network.

10. Do I need to do anything now?

• No action is needed at this time.