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Important Update: Authorization Issue with Evolent/RadMD Portal

11/19/2025 • Posted by Provider Relations in Provider News

Fidelis Care has been made aware of an issue affecting providers who are unable to obtain authorizations through the Evolent/RadMD portal due to their NPI or TIN not appearing in the system.

The issue has been identified and escalated as a priority for resolution.

What to Do:

If you are unable to obtain authorizations through the Evolent/RadMD website, please contact the Evolent Call Center:

Fidelis Care (NY) – Medicaid or Exchange: 1-800-424-4952
Fidelis Care (NY) – Medicare: 1-800-424-5390

We anticipate this issue will be resolved by early next week. Once it is addressed, we will share an update.

If you have any additional questions, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.