Broker Resources

Fidelis Care plan materials:

HealthierLife Health and Recovery Plan (HARP)
Fidelis Care at Home (Managed Long Term Care)

Medicare plan materials:

Fidelis Medicare Advantage Flex (HMO POS) 003

2018 Program Benefits Comparison Grid
This tool highlights our 2018 Medicare Advantage program benefits using a side-by-side layout so you can select the program that is right for you. 

Benefit Highlights (PDF)

Puntos Clave de los Beneficios (PDF)

Основные льготы (PDF)

福利亮點  (PDF)


Evidence of Coverage
This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 – December 31, 2018. It explains how to get coverage for the health care services and prescription drugs you need. 

Evidence of Coverage (PDF)

Evidencia de cobertura (PDF)

Границы страховой ответственности (Evidence of Coverage) (PDF)

承保福利說明 (PDF)


Summary of Benefits
You can use this document to compare Fidelis Care Programs and the Original Medicare Program. The charts in this booklet list important health benefits. For each benefit, you can see what our program covers and what the Original Medicare Program covers. Our members receive all of the benefits that the Original Medicare Program offers but we also offer additional benefits to help you stay healthy. 

Summary of Benefits (PDF)

Resumen de Beneficios 2018 (PDF)

Краткий обзор страховых выплат на 2018 год (PDF)

2018年度福利介紹 (PDF)


Flex Reimbursement

Flex Reimbursement/Covered Services/Transportation Form (PDF)

    Flex Reimbursement Form Guidelines (PDF)


    Part B Diabetic Supplies (PDF)


    Out of Network Coverage Rules:

    Under a Point of Service (POS) option, you may use non-plan providers to get your some covered services (see Section 2.4 for the definition of Point-of-Service in your Evidence of Coverage). However, your out of pocket costs may be higher if you use non-plan providers (for more information about this, see Section 2 in your Evidence of Coverage). The exception is if you use non-plan providers for emergency care.

    Medicare requires that we have or arrange for enough providers to give you medically necessary plan covered services at the in-network cost-sharing level. This is called our "network" of providers. When you get services from non-plan providers, we call these "out of network" services. 

    You don't need to get a referral when you get care from non-plan providers. However, before getting these services you may want to confirm with us that the services you are receiving are covered by us and are medically necessary. If we later determine that the services are not covered or were not medically necessary, we may deny coverage and you will be responsible for the costs. 

    You will be allowed $10,000 worth of out-of-network services. Your cost-sharing amount for these services is $5,000. We will pay the other $5,000. Once the $10,000 maximum is met, you will be responsible for all costs associated with out-of-network care you receive. 

    The following services are not covered out-of-network and you will be responsible for all of the costs if you obtain these services:

    • Inpatient Acute Care
    • Inpatient Mental Health Care
    • Skilled Nursing Facility Care
    • Primary Care Physicians
    • Home Health
    • X-rays
    • Part B Prescription Drugs
    • Durable Medicare Equipment & Prosthetic Devices
    • Dialysis
    • Outpatient Services including Surgery, X-rays, Outpatient Diagnostic Radiology (e.g. CT scans, PET scans, MRI's, nuclear medicine) and Therapeutic Radiology (e.g. radiation therapy, chemotherapy)
    • Diabetic Supplies

    If you need medical care that Medicare requires our plan to cover and the providers in our network cannot provide this care, you can get this care from an out-of-network provider. You will need to obtain “prior authorization” from us to get this care. In this situation, you will pay the same as you would pay if you got the care from a network provider.

    The plan covers emergency care or urgently needed care that you get from an out-of-network provider. For more information about this, and to see what emergency or urgently needed care means, see Section 3 of your Evidence of Coverage.

    The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan.

    Limitations, copayments, and restrictions may apply.

    Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.

    This information is available for free in other languages. Please call our customer service number at 1-800-247-1447 (TTY: 711). From October 1 to February 14, our office hours are 8:00 a.m. to 8 PM seven days a week. From February 15 through September 30, our office hours are Monday through Friday, 8 AM to 8 PM. 


    Fidelis Medicare Advantage Without Rx (HMO POS) 001

    2018 Program Benefits Comparison Grid

    This tool highlights our 2018 Medicare Advantage program benefits using a side-by-side layout so you can select the program that is right for you. 

    Benefit Highlights (PDF)

    Puntos Clave de los Beneficios (PDF)

    Основные льготы (PDF)

    福利亮點  (PDF)


    Evidence of Coverage

    This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 – December 31, 2018. It explains how to get coverage for the health care services and prescription drugs you need.

    Evidence of Coverage (PDF)

    Evidencia de cobertura (PDF)

    Границы страховой ответственности (PDF)

    承保福利說明 (PDF)


    Summary of Benefits

    You can use this document to compare Fidelis Care Programs and the Original Medicare Program. The charts in this booklet list important health benefits. For each benefit, you can see what our program covers and what the Original Medicare Program covers. Our members receive all of the benefits that the Original Medicare Program offers but we also offer additional benefits to help you stay healthy. 

    Summary of Benefits (PDF)

    Resumen de Beneficios 2018 (PDF)

    Краткий обзор страховых выплат на 2018 год (PDF)

    2018年度福利介紹年度福利介紹 (PDF)


    Part B Diabetic Supplies (PDF)


    Out of Network Coverage Rules

    Under a Point of Service (POS) option, you may use non-plan providers to get your some covered services (see Section 2.4 for the definition of Point-of-Service in your Evidence of Coverage). However, your out of pocket costs may be higher if you use non-plan providers (for more information about this, see Section 2 in your Evidence of Coverage). The exception is if you use non-plan providers for emergency care.


    Medicare requires that we have or arrange for enough providers to give you medically necessary plan covered services at the in-network cost-sharing level. This is called our "network" of providers. When you get services from non-plan providers, we call these "out of network" services. 


    You don't need to get a referral when you get care from non-plan providers. However, before getting these services you may want to confirm with us that the services you are receiving are covered by us and are medically necessary. If we later determine that the services are not covered or were not medically necessary, we may deny coverage and you will be responsible for the costs.


    You will be allowed $10,000 worth of out-of-network services.  Your cost-sharing amount for these services is $5,000. We will pay the other $5,000. Once the $10,000 maximum is met, you will be responsible for all costs associated with out-of-network care you receive.


    The following services are not covered out-of-network and you will be responsible for all of the costs if you obtain these services:


    • Inpatient Acute Care
    • Inpatient Mental Health Care
    • Skilled Nursing Facility Care
    • Primary Care Physicians
    • Home Health
    • X-rays
    • Part B Prescription Drugs
    • Durable Medicare Equipment & Prosthetic Devices
    • Dialysis
    • Outpatient Services including Surgery, X-rays, Outpatient Diagnostic Radiology (e.g. CT scans, PET scans, MRI's, nuclear medicine) and Therapeutic Radiology (e.g. radiation therapy, chemotherapy)
    • Diabetic Supplies

    If you need medical care that Medicare requires our plan to cover and the providers in our network cannot provide this care, you can get this care from an out-of-network provider. You will need to obtain “prior authorization” from us to get this care. In this situation, you will pay the same as you would pay if you got the care from a network provider.

    The plan covers emergency care or urgently needed care that you get from an out-of-network provider. For more information about this, and to see what emergency or urgently needed care means, see Section 3 of your Evidence of Coverage.

    The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan.

    Limitations, copayments, and restrictions may apply.

    Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.

    This information is available for free in other languages. Please call our customer service number at 1-800-247-1447 (TTY: 711). From October 1 to February 14, our office hours are 8 AM to 8 PM seven days a week. From February 15 through September 30, our office hours are Monday through Friday, 8 AM to 8 PM


    Fidelis Medicare Advantage $0 Premium (HMO) 020 001, 020 002

    2018 Program Benefits Comparison Grid

    This tool highlights our 2018 Medicare Advantage program benefits using a side-by-side layout so you can select the program that is right for you. 

    For those that reside in the following counties: Albany, Allegany, Bronx, Broome, Cattaraugus, Cayuga,  Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Erie, Essex, Franklin, Fulton, Greene, Hamilton, Herkimer, Kings, Lewis,  Montgomery, Nassau,  New York, Niagara, Oneida, Onondaga, Orleans, Otsego, Oswego, Queens, Rensselaer, Richmond, St. Lawrence, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Steuben, Suffolk, Tioga, Warren, Washington, Wyoming, and Yates Counties:

    Benefit Highlights (PDF)

    Puntos Clave de los Beneficios (PDF)

    Основные льготы (PDF)

    福利亮點  (PDF)




    Evidence of Coverage

    This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 – December 31, 2018. It explains how to get coverage for the health care services and prescription drugs you need. 

    For those that reside in Albany, Allegany, Bronx, Broome, Cattaraugus, Cayuga,  Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Erie, Essex, Franklin, Fulton, Greene, Hamilton, Herkimer, Kings, Lewis,  Montgomery, Nassau,  New York, Niagara, Oneida, Onondaga, Orleans, Otsego, Oswego, Queens, Rensselaer, Richmond, St. Lawrence, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Steuben, Suffolk, Tioga, Warren, Washington, Wyoming, and Yates Counties:

    Evidence of Coverage (PDF)

    Evidencia de cobertura (PDF)

    Границы страховой ответственности (PDF)

    承保福利說明 (PDF)


    Evidence of Coverage for
    Duchess, Putnam, Sullivan, Ulster, and Orange Counties 

    Evidence of Coverage  (PDF)

    Evidencia de cobertura (PDF)

    Границы страховой ответственности (PDF)

    承保福利說明 (PDF)


    Summary of Benefits

    You can use this document to compare Fidelis Care Programs and the Original Medicare Program. The charts in this booklet list important health benefits. For each benefit, you can see what our program covers and what the Original Medicare Program covers. Our members receive all of the benefits that the Original Medicare Program offers but we also offer additional benefits to help you stay healthy. 

    For those that reside in Albany, Allegany, Bronx, Broome, Cattaraugus, Cayuga,  Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Erie, Essex, Franklin, Fulton, Greene, Hamilton, Herkimer, Kings, Lewis,  Montgomery, Nassau,  New York, Niagara, Oneida, Onondaga, Orleans, Otsego, Oswego, Queens, Rensselaer, Richmond, St. Lawrence, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Steuben, Suffolk, Tioga, Warren, Washington, Wyoming, and Yates Counties:

    Summary of Benefits (PDF)

    Resumen de Beneficios 2018 (PDF)

    Краткий обзор страховых выплат на 2018 год (PDF)

    2018年度福利介紹 (PDF)


    Summary of Benefits for
    Duchess, Putnam, Sullivan, Ulster, and Orange Counties

    Summary of Benefits (PDF)

    Resumen de Beneficios (PDF)

    Краткий обзор страховых выплат (PDF)

     福利介紹 (PDF)



    Part B Diabetic Supplies (PDF)


    Out of Network Coverage Rules

    It is important to know which providers are part of our network because, with limited exceptions, while you are a member of our plan you must use network providers to get your medical care and services. The only exceptions are emergencies, urgently needed care when the network is not available (generally, when you are out of the area), out-of-area dialysis services, and cases in which Fidelis Care authorizes use of out-of-network providers. See Chapter 3 (Using the plan’s coverage for your medical services) for more specific information about emergency, out-of-network, and out-of-area coverage. 
    The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan.
    Limitations, copayments, and restrictions may apply.
    Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.
    This information is available for free in other languages. Please call our customer service number at 1-800-247-1447 (TTY: 711). From October 1 to February 14, our office hours are 8 AM to 8 PM seven days a week. From February 15 through September 30, our office hours are Monday through Friday, 8 AM to 8 PM.
    Fidelis Dual Advantage Flex (HMO SNP) 017

    2018 Program Benefits Comparison Grid

    This tool highlights our 2018 Dual Advantage program benefits using a side-by-side layout so you can select the program that is right for you. 

    Benefit Highlights (PDF)

    Puntos Clave de los Beneficios (PDF)

    Основные льготы (PDF)

    福利亮點 (PDF)


    Evidence of Coverage

    This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 – December 31, 2018. It explains how to get coverage for the health care services and prescription drugs you need. 

    Evidence of Coverage (PDF)

    Evidencia de cobertura (PDF)

    Границы страховой ответственности (PDF)

    承保福利說明 (PDF)


    Summary of Benefits

    You can use this document to compare Fidelis Care Programs and the Original Medicare Program. The charts in this booklet list important health benefits. For each benefit, you can see what our program covers and what the Original Medicare Program covers. Our members receive all of the benefits that the Original Medicare Program offers but we also offer additional benefits to help you stay healthy. 

    Summary of Benefits (PDF)

    Resumen de Beneficios (PDF)

    Краткий обзор страховых выплат (PDF)

    福利介紹 (PDF)


    Flex Reimbursement

    Flex Reimbursement/Covered Services/Transportation Form (PDF)

      Flex Reimbursement Form Guidelines (PDF)


      Over-the-Counter Benefit Information

      Part B Diabetic Supplies (PDF)


      Out of Network Coverage Rules

      It is important to know which providers are part of our network because, with limited exceptions, while you are a member of our plan you must use network providers to get your medical care and services. The only exceptions are emergencies, urgently needed care when the network is not available (generally, when you are out of the area), out-of-area dialysis services, and cases in which Fidelis Care authorizes use of out-of-network providers. See Chapter 3 (Using the plan’s coverage for your medical services) for more specific information about emergency, out-of-network, and out-of-area coverage. 
      The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan.
      Limitations, copayments, and restrictions may apply.
      Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.
      This information is available for free in other languages. Please call our customer service number at 1-800-247-1447 (TTY: 711). From October 1 to February 14, our office hours are 8 AM to 8 PM. seven days a week. From February 15 through September 30, our office hours are Monday through Friday, 8 AM to 8 PM. 
      Fidelis Dual Advantage (HMO SNP) 002

      2018 Program Benefits Comparison Grid

      This tool highlights our 2018 Dual Advantage program benefits using a side-by-side layout so you can select the program that is right for you. 


      Benefit Highlights (PDF)

      Puntos Clave de los Beneficios (PDF)

      Основные льготы (PDF)

      福利亮點 (PDF)


      Evidence of Coverage

      This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 – December 31, 2018. It explains how to get coverage for the health care services and prescription drugs you need. 


      Evidence of Coverage (PDF)

      Evidencia de cobertura (PDF)

      Границы страховой ответственности (PDF)

      承保福利說明 (PDF)


      Summary of Benefits

      You can use this document to compare Fidelis Care Programs and the Original Medicare Program. The charts in this booklet list important health benefits. For each benefit, you can see what our program covers and what the Original Medicare Program covers. Our members receive all of the benefits that the Original Medicare Program offers but we also offer additional benefits to help you stay healthy. 

      Summary of Benefits (PDF)

      Resumen de Beneficios (PDF)

      Краткий обзор страховых выплат (PDF)

      福利介紹 (PDF)


      Over-the-Counter Benefit Information

      Part B Diabetic Supplies (PDF)


      Out of Network Coverage Rules


      It is important to know which providers are part of our network because, with limited exceptions, while you are a member of our plan you must use network providers to get your medical care and services. The only exceptions are emergencies, urgently needed care when the network is not available (generally, when you are out of the area), out-of-area dialysis services, and cases in which Fidelis Care authorizes use of out-of-network providers. See Chapter 3 (Using the plan’s coverage for your medical services) for more specific information about emergency, out-of-network, and out-of-area coverage.

      The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan.

      Limitations, copayments, and restrictions may apply.

      Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.
      This information is available for free in other languages. Please call our customer service number at 1-800-247-1447 (TTY: 711). From October 1 to February 14, our office hours are 8 AM to 8 PM. seven days a week. From February 15 through September 30, our office hours are Monday through Friday, 8 AM to 8 PM. 
      Medicaid Advantage Plus (HMO SNP) 016

      Appeals and Fair Hearing Rights - Effective May 1, 2018 (PDF)


      Evidence of Coverage

      This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 – December 31, 2018. It explains how to get coverage for the health care services and prescription drugs you need. 

      Evidence of Coverage (PDF)

      Evidencia de cobertura (PDF)

      Границы страховой ответственности (PDF)

      承保福利說明 (PDF)


      Summary of Benefits

      You can use this document to compare Fidelis Care Programs and the Original Medicare Program. The charts in this booklet list important health benefits. For each benefit, you can see what our program covers and what the Original Medicare Program covers. Our members receive all of the benefits that the Original Medicare Program offers but we also offer additional benefits to help you stay healthy.

      Summary of Benefits (PDF)


      Part B Diabetic Supplies (PDF)


      Out of Network Coverage Rules

      It is important to know which providers are part of our network because, with limited exceptions, while you are a member of our plan you must use network providers to get your medical care and services. The only exceptions are emergencies, urgently needed care when the network is not available (generally, when you are out of the area), out-of-area dialysis services, and cases in which Fidelis Care authorizes use of out-of-network providers. See Chapter 3 (Using the plan’s coverage for your medical services) for more specific information about emergency, out-of-network, and out-of-area coverage. 
      The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan.
      Limitations, copayments, and restrictions may apply.
      Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.
      This information is available for free in other languages. Please call our customer service number at 1-800-247-1447 (TTY: 711). From October 1 to February 14, our office hours are 8 AM to 8 PM seven days a week. From February 15 through September 30, our office hours are Monday through Friday, 8 AM to 8 PM.

      Questions? Commission Inquiries?

      Call: 1-877-259-8428

      Email: commissions@fideliscare.org
       

      Statewide Contact: Gary Galletta, Broker Program Manager

      Brokers must go to the broker manager to obtain an application. 

      Broker Program Contact List (PDF)