Welcome, Fidelis Care Members!


8/21/2019 • Posted by Fidelis Care
Starting October 1, 2019, Fidelis Care will cover some drugs for infertility and will cover children’s HCBS for members participating in the Children’s Waiver. Links to the Member Handbook Inserts in the full article.

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Member Resources

View and download documents for Fidelis Care health plans. 

Family Planning

Learn more about updates to Fidelis Care’s family planning coverage starting January 1, 2019. 

Member Rights and Responsibilities

General Statement of Member Rights and Responsibilities (PDF)

Provider Directories - Availability of Printed Versions

You can request a printed copy of Fidelis Care's provider directory by calling Member Services at 1-888-FIDELIS
(1-888-343-3547), TTY 711.

Important Information on Coverage Decisions

Each day, Fidelis Care's Utilization Management (UM) Department makes decisions on numerous health insurance claims. These decisions are based only on appropriateness of care and the existence of coverage. 

Fidelis Care does not reward practitioners or other individuals for issuing denials of coverage, and does not offer financial incentives to UM staff that would encourage decisions that result in underutilization of services. 

Fidelis Care is committed to ensuring that members have the care and services they need. 

Learn about Fidelis Care's Quality Management Program

Member Portal

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Renew Your Coverage

Questions about renewing health insurance? Fidelis Care can help.


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