Provider | Fidelis Care
Member
Providers
Shop For a Plan

Welcome, Providers!


LATEST NEWS


Billing Reminder: Avoid Duplicate Billing for Practitioner Administered Drugs
3/11/2026 • Posted by Provider Relations

To help prevent claim denials and payment recoupments, Fidelis Care would like to remind providers of billing requirements for practitioner‑administered drugs (PADs) that are covered under the NYRx pharmacy benefit.

Certain PADs are included on the Medicaid Pharmacy List of Reimbursable Drugs and may be billed directly to NYRx by a pharmacy. When these drugs are obtained through the NYRx Program—or provided at no cost—providers may not submit a medical claim for reimbursement of the drug itself.

Providers may only seek reimbursement for the administration of a no‑cost drug. PADs obtained via NYRx and billed to Fidelis as a medical claim will be denied. In addition, any payments issued by Fidelis that do not comply with these requirements may be subject to recoupment.

We encourage providers to review their billing processes to ensure claims are submitted correctly and in accordance with NYRx and Fidelis Care guidelines. Accurate billing helps avoid delays, denials, and potential recoveries.

For questions or additional guidance, please refer to the NYRx Program Resources or contact your Provider Engagement Account Manager.  To find your designated representative, visit www.fideliscare.org/Provider/Contact-Provider-Relations.

 

Smiles-that-Shine

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

Join Our Network

Apply to our network and become a part of the Fidelis Care mission. 

Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

Submit claims electronically for faster processing and reimbursement.

Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.