Welcome, Providers!


3/8/2023 • Posted by Provider Relations
Effective April 1, 2023, Fidelis will reimburse Licensed Clinical Social Workers (LCSWs), Licensed Mental Health Counselors (LMHCs), and Licensed Marriage and Family Therapists (LMFTs) in private practice settings.
3/3/2023 • Posted by Provider Relations
Providers, please remember to review content available in Provider Access Online (Fidelis Care's secure Provider Portal) and the rest of this Provider section of the Fidelis Care website.
3/1/2023 • Posted by Provider Relations
The New York State Department of Health offers virtual trainings to Home and Community-Based Services (HCBS) stakeholders as part of the Person-Centered Planning Statewide Training Initiative! Management and staff at Social Adult Day Care providers are encouraged to participate in these free virtual training sessions.
2/28/2023 • Posted by Provider Relations
The following sections of the Fidelis Care authorization grids have been updated effective April 1, 2023.
2/28/2023 • Posted by Provider Relations
In response to FDA reported drug shortages, Fidelis Care has compiled a table of outpatient drugs on shortage with formulary alternatives in order to alleviate and reduce provider burden.
Newer Articles
Older Articles



Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Member Renewal Information

Health insurance will no longer be automatically renewed for Medicaid Managed Care, Essential Plan, Child Health Plus, or HealthierLife members.

Join Our Network

Apply to our network and become a part of the Fidelis Care mission. 




Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

Submit claims electronically for faster processing and reimbursement.

Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.