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Welcome, Providers!


9/28/2023 • Posted by Provider Relations
Fidelis Care is aware that some providers are having access issues with the Provider Portal. The IT Team is actively working on a solution and we will advise you when the issues have been resolved.
9/15/2023 • Posted by Provider Relations
On Thursday, October 5, Fidelis Care will host another Provider Office Hours. During the interactive Zoom session, Fidelis Care staff from several departments will be available to share information, explain different resources, and answer your questions.
9/14/2023 • Posted by Fidelis Care
Fidelis Care would like to inform our providers of new fax numbers being used throughout the organization. Please begin using the fax numbers listed below immediately. This list is not a comprehensive list of all Fidelis Care fax numbers, it is only the fax numbers that have changed.
9/14/2023 • Posted by Provider Relations
In an effort to positively impact the health and wellness of our members, Fidelis Care recently sent providers a listing of patients who are non-compliant with their asthma medications.
9/12/2023 • Posted by Provider Relations
Fidelis Care would like to remind providers of the New York State APG Ancillary Policy when submitting APG claims. Please reference the links below for more detailed information.
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Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Member Renewal Information

Health insurance will no longer be automatically renewed for Medicaid Managed Care, Essential Plan, Child Health Plus, or HealthierLife members.

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Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

Submit claims electronically for faster processing and reimbursement.

Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.