Welcome, Providers!



10/29/2021 • Posted by Provider Relations
Fidelis Care recognizes that effective working relationships between providers and other treatment partners is an evidence-based practice, and thus will result in improved member health outcomes plus improved continuity and coordination of care, increased quality, efficiency and effectiveness of services, and increased member satisfaction.
10/28/2021 • Posted by Provider Relations
In an effort to increase transparency and simplify the authorization process, Fidelis will be implementing a new Short Stay Inpatient Admission policy for Medicare and Marketplace products, effective December 3rd, 2020.
10/27/2021 • Posted by Provider Relations
To ensure familiarity with new programs and authorization request tools, National Imaging Associates (NIA) will be conducting educational sessions for providers.
10/8/2021 • Posted by Provider Relations
Effective October 15, 2021, Fidelis Care will be moving a number of authorization requests to our portal and our fax line.
10/8/2021 • Posted by Provider Relations
Fidelis Care will be compliant with recent NYS Executive Orders.
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Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

Submit claims electronically for faster processing and reimbursement.

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Utilization Management (UM)

Find information and links to external vendor authorization programs as well as links to internal Fidelis Care prior authorization resources.

Join Our Network

Apply to our provider network and become a part of the Fidelis Care mission.