Fidelis Care Partnering with Optum and CiOX Health for Medicaid Medical Record Retrieval
Like all other health plans, Fidelis Care is required by the State Department of Health (SDOH) to submit complete diagnostic data for members enrolled in New York State Medicaid Managed Care health plans. In order to meet this requirement, we request medical records to ensure all diagnostic data is reported completely and accurately. Fidelis Care has partnered with Optum and CiOX Health to gather and review these records. In the next two weeks, CiOX representatives will be reaching out to you to coordinate record retrieval.
If you receive a packet requesting medical records, please provide the records as soon as possible. There are several options available to providers for record submission. Please review the packet you receive to identify the submission option most convenient for you and your practice. If you receive a packet and have any questions, please contact CiOX Health at firstname.lastname@example.org, or at 877-445-9293, 8AM – 9PM EST, Monday through Friday.