Provider | Fidelis Care
Member
Providers
Shop For a Plan

Welcome, Providers!

Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

 

Latest Provider Bulletin

 


Provider Bulletin Archives ➔


2025-Provider-Bulletin-Fall_image


LATEST NEWS


Waiving Member Cost-Shares for Outpatient Behavioral Health Services
6/10/2020 • Posted by Provider Relations

The New York State Department of Financial Services (DFS) posted a coronavirus (COVID-19) regulation update regarding mental health services coverage for Medicaid Managed Care Plans and Essential Plans, effective 5/2/2020.  The DFS regulation states that member cost-shares* should be waived for in-network, outpatient behavioral health (mental health and substance use) services for essential workers.

In response to the DFS requirement regarding essential worker cost-share waiving, Fidelis Care has committed to extending this same provision to all members, essential or non-essential workers, for the specified 90-day timeframe, 5/2/2020 – 8/2/2020.  Fidelis Care will be waiving all cost-shares (copays, coinsurance, and deductibles) for all members, , for in-network, outpatient behavioral health services (mental health and substance use) for dates of service between 5/2/2020 – 8/2/2020 inclusive.

If an in-network provider has previously collected a cost-share amount from a member (deductible, copayment, or coinsurance) for an outpatient, behavioral health service as described above, the provider is asked to reimburse the member for the cost-share collected.  Fidelis Care will be adjusting the provider claims that have processed with a member cost-share applied so that providers will be reimbursed for the amounts deducted.

Refer to the DFS website for further details via the links below:

https://www.dfs.ny.gov/industry_guidance/coronavirus/coverage_for_mental_health_services_for_essential_workers_faqs

https://www.dfs.ny.gov/industry_guidance/circular_letters/cl2020_10

*waiving of cost-shares does not extend to prescription drugs


Provider Bulletin Archives

Assisting providers in staying abreast of the latest trends, policies, and studies.

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

Join Our Network

Apply to our network and become a part of the Fidelis Care mission.