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Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Fidelis Care anticipates that the DFS Insurance Circular Letter (regarding the suspension of certain utilization review and notification requirements) will expire on June 18, 2020. Authorization requirements will be reinstated for claims with dates of service on or after June 19, 2020. Providers are required to contact Fidelis Care for prior authorization on services as described in the authorization grid, and can complete this request via the portal or by dialing 1-888-FIDELIS.
Should there be additional direction from the state or an extension of the Circular Letter, Fidelis Care would be updating accordingly.
Assisting providers in staying abreast of the latest trends, policies, and studies.
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.