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In response to the Executive Order declaring a Statewide Disaster Emergency due to current healthcare staffing shortages in the State of New York issued on September 27, 2021, and the release of NYS Department of Financial Services Insurance Circular Letter No. 9 issued October 7, 2021: Fidelis Care is compliant and will process attestations/ certifications requesting the suspension of certain authorization documentation requirements is needed to increase the availability of health care staff at the designated hospital facilities.
Modifications to this update will be made as needed to ensure compliance with regulatory directives.
Verify member eligibility or renewal status, check claims, send e-scripts, and more.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.
Access the Provider Attestation Statement and submit completion of training.
To submit prior authorization request types, use the Fidelis Care provider portal.
Submit claims electronically for faster processing and reimbursement.
Find information and links to external vendor authorizations and to internal resources.