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Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
In response to the Executive Order declaring a Statewide Disaster Emergency due to current healthcare staffing shortages in the State of New York issued on September 27, 2021, and the release of NYS Department of Financial Services Insurance Circular Letter No. 9 issued October 7, 2021: Fidelis Care is compliant and will process attestations/ certifications requesting the suspension of certain authorization documentation requirements is needed to increase the availability of health care staff at the designated hospital facilities.
Modifications to this update will be made as needed to ensure compliance with regulatory directives.
Assisting providers in staying abreast of the latest trends, policies, and studies.
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.