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Avoid Hold Times with These Self-Service Options
11/3/2021 • Posted by Provider Relations

Providers & members phoning in to our call centers may have experienced longer than usual wait times to connect with a live representative. Please know that there are self-service resources available to you and your practice.

These include:

As Fidelis Care works diligently to return to pre-pandemic staffing levels, we appreciate your patience.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

Submit claims electronically with Fidelis Care.

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Provider Access Online

Verify member eligibility/renewal, check claims, and more.

Submit Authorization Requests

Utilization management systems available to submit authorization requests.