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Behavioral Health

Fidelis Care emphasizes a comprehensive, integrated approach to member care that combines both physical and behavioral health services. Behavioral health providers are crucial in delivering this holistic care.

By partnering with dedicated providers, Fidelis Care aims to offer optimal support and resources for both physical and behavioral health needs. Below are some helpful resources.

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Educational Materials

Behavioral Health Resources

Self-Help and Resource Guide (PDF)

Empower Your Behavioral Health Patients Brochure  (PDF)

Evidence Based Practices Resource Center (PDF)

NYS Office of Addiction Services and Supports (OASAS) LOCADTR Resources (PDF)

Prevent Suicide NY (PDF)

Suicide Prevention Lifeline (PDF)

National Institute for Mental Health Resources  (PDF)


HealthierLife Performance Improvement Project

Improving Cardiometabolic Health for Members with Diabetes Tip Sheet (PDF)

Provider Reference Guide (PDF)

Smoking Cessation Tip Sheet (PDF)


Behavioral Health Uniform Network Provider Training Program

Fidelis Care participates in a collaboration with New York State Health Plan Association, Center for Practice Innovations, and the Center on Addiction to provide a uniform clinical online training in core competencies to licensed OMH clinics and PROs providers, as well as licensed OASAS clinic programs statewide. Programs are strongly encouraged to take advantage of this training resource.

Learn how to get started

Project TEACH

To support the critical role that pediatricians and primary care physicians play in the early identification and access to treatment for emotional disturbances in children, the New York State Office of Mental Health (OMH) is funding a collaborative effort of State and County governments with medical providers designed to link pediatricians and primary care physicians with child mental health experts across New York State.

Project TEACH (Training and Education for the Advancement of Children’s Health) will provide specialized training, consultation and linkage with mental health treatment for primary care physicians statewide.  It is a collaboration of OMH with the Department of Health (DOH), Conference of Local Mental Hygiene Directors, American Academy of Pediatrics (AAP) and the New York State Academy of Family Physicians (AAFP).

Review evidence based questionnaires and rating scales for the screening, diagnosis, and monitoring of  a range of behavioral health needs for pediatricians. 

For more information, visit the Project TEACH website, the New York State Office of Mental Health website, or contact Dr. David Kaye, Project Director at 716-887–5775.

Access to Behavioral Health Services

Visit our Access and Availability webpage to learn why timely care is critical—and explore how, together, we can improve access and outcomes.

As a reminder, if there are any changes to your demographic information, please complete the online Provider Demographic Change Request form. Keeping our provider directories accurate is essential for delivering timely, quality care while ensuring member satisfaction.   

Behavioral Health & Utilization Management

For Prior Authorization of Behavioral Health services, please see the following contact information:

Mental Health Requests:

Substance Use Requests:

Children’s HCBS and CFTSS Requests:

    The email address and fax numbers listed above are for authorization requests only.  For all other inquiries, please contact our Call Center at 1-888-FIDELIS (TTY:711).


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    Behavioral Health Provider Engagement Account Managers

    Fidelis Care’s Provider Relations team is dedicated to building strong partnerships with Behavioral Health providers. For questions or concerns, contact your assigned Behavioral Health Provider Engagement Account Manager below.
    Behavioral Health Provider Engagement Account Managers
    Name Coverage Area
    Elliot Su
    ✉ Email Address
    Richmond, Queens, Nassau, Suffolk Counties
    Diana Rosario
    ✉ Email Address
    Kings, Bronx, New York (Manhattan) Counties
    Taurresha Livingston
    ✉ Email Address
    Niagara, Erie, Chautauqua, Cattaraugus, Wyoming, Genesee, Orleans, Monroe, Livingston, Allegany,Steuben, Yates, Ontario, Wayne, Cayuga, Seneca, Schuyler, Chemung, Tioga, Broome, Cortland, Tompkins, Cayuga, Onondaga, Oswego, Chenango, Madison Counties
    Sandi Berry
    ✉ Email Address
    Lewis, Jefferson, St. Lawrence, Franklin, Clinton, Essex, Hamilton, Herkimer, Oneida, Otsego, Montgomery, Saratoga, Warren, Washington, Rensselaer, Schenectady, Albany, Schoharie, Delaware, Green, Columbia, Dutchess,Ulster, Sullivan, Orange, Putnam, Westchester, Rockland Counties

    If you need assistance with correcting a paid or denied claim or viewing remittances, please log into your Availity Essentials account.


    Provider Access Online

    Verify member eligibility or renewal status, check claims, submit authorization requests, send e-scripts, and more.

    Pharmacy Services

    Formularies, utilization management programs, and specialty drug programs.