Bienvenidos, Corredores!

Fidelis Care will host three Provider Office Hours in August 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Provider Tools & Resources

The Quality Office Hours – Quality Initiatives session will include:

• Importance of Directory Information
• Quality Provider Web Page
• Barrier Busters- Recommendations for Scheduling Patients/Gap Closure
• Coding & Documentation Best Practices 
• Data Submission Deep Dive:
  • SuDS
  • CPT II
  • Medical Records
  • ActiveDx 
• 2025 CoC Program: Remediating Held Agendas
• RxEffect: 2025 Bonus Program 

The WellCare Claims Overview session will include:

• Claims Overview (Rejection vs. Denial)
• Dispute vs. Appeal Review
• Claims Reporting Templates
• Provider Tools and Resources

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Provider Partnership Associate. To find your designated representative, please click the links above.