Fidelis Care works closely with New York State Department of Health and CMS to ensure the quality of care and services goals are planned for, pursued, and achieved. Quality reporting covers a wide range of measures including: preventive care for children and adults, perinatal care, long term care, chronic care including diabetes and HIV/AIDS management, behavioral health care, and assistance with activities of daily living for the elderly.
In 2018, 93 percent of the 215 quality measures reported (Fidelis Care - Medicaid) matched or outperformed Statewide average.
As part of these efforts to ensure quality of clinical and preventive care, Fidelis Care engages in member outreach and education. 2018 member mailings focused on reminding appropriate membership of the need for a flu shot, diabetic membership of the need for recommended testing, and for new parents, a reminder of important well – child visits and childhood immunizations. These are just a few examples of the outreach the Plan does. Our goal is to be a partner in our members' health and care.