Fidelis Care tracks and reports 172 quality measures to the New York State Department of Health. Each quality measure sets a benchmark for the structure of the plan, a service provided, a member health outcome, or a member interaction. Fidelis Care’s performance is evaluated against those quality measures.
In 2017, 85 percent of Fidelis Care’s reported quality measures matched or outperformed Statewide averages.
In 2017, Fidelis Care increased efforts to encourage members to get the clinical and preventive care available to them.