The Fidelis Care Blog

With all the increases in technology, it’s easy to forget that healthcare starts with the people who show up every day wanting to make a difference. At Fidelis Care, we are proud to work with caring and conscientious doctors across New York State.

Every August, communities across the nation recognize Overdose Awareness Month, an opportunity to raise awareness about substance use disorders (SUD), reduce stigma, remember lives lost to overdose, and connect individuals to life-saving treatment and support services.

Managing authorization follow-ups just got easier with request for additional information (RFAI). You can securely receive and respond to requests from Fidelis Care — right within Availity Essentials.

The following section of the Fidelis Care authorization grids has been updated effective September 1, 2026.

Effective September 1, 2026, Fidelis Care will implement the Leveling of Care: Emergency Department Evaluation and Management (E/M) Overcoding for Facility Services Policy (CC.PP.80) for applicable lines of business.

Annual cultural competency training for participating providers is required by the New York State Department of Health.