The Fidelis Care Blog

Fidelis Care would like to remind providers that Urgent and Concurrent Authorization Requests cannot be submitted through the Provider Portal, as this will cause delays in processing.

Fidelis Care received notice from New York State Office of Addiction Services and Support (OASAS), that providers are required to bill OTP bundle services under the APG methodology effective November 3, 2025.

You asked and we listened! Fidelis Care is pleased to announce that Health Savings Unit (HSU) Recovery letters are now available on Provider Access Online, Fidelis Care’s Provider Portal, in the File Download section.

Men’s Health Month in June is an excellent time to remind the men in our lives to focus on their wellness. It’s important for men to have a primary care provider and to get a checkup every year, even if they feel well. Many men don’t see a doctor unless they really need to. Men often say they feel fine, are too busy, or will get around to it “sometime.”

Fidelis Care is pleased to announce that a new Provider Bulletin is now available. The bulletin features updates on important initiatives and the latest news of interest to our provider community.

The following section of the Fidelis Care authorization grids have been updated effective September 1, 2025.

August is National Immunization Awareness Month. It’s a time to highlight the importance of vaccines for people of all ages. Vaccines are a safe and effective way to protect yourself, your loved ones, and your community from serious diseases. Staying up to date with recommended immunizations helps prevent the spread of illness and keeps everyone healthier. Talk to your primary care provider (PCP) about which vaccines are right for you and your family.

Fidelis care would like to inform all participating providers that we will be conducting an Access & Availability Survey in the coming weeks. This survey ensures that providers are meeting NYS mandated Access & Availability standards for all Fidelis Care members.

Fidelis Care would like to inform providers of a postpartum visit incentive being offered through the New York State (NYS) Medicaid program.

As part of New York’s Medicaid Redesign Team (MRT) initiative, the NY 1115 Waiver introduced the Social Care Networks (SCN) Program, a transformative model focused on integrating social care into healthcare delivery.