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Fidelis Care would like to remind providers that Urgent and Concurrent Authorization Requests cannot be submitted through the Provider Portal, as this will cause delays in processing.

To expedite the processing of Urgent Requests, providers should submit requests through:

• Availity Essentials, or
• Fax the request labeled as “Urgent” directly to:
  • Physical Health - (800) 860-8720
  • MLTC – (833) 710-1772
  • Behavioral Health –
    • Mental Health - (833) 561-0094
    • Substance Use Disorder – (833) 663-1608

Urgent Concurrent Authorization Requests and Concurrent Authorization Requests should be submitted by:

• Faxing the request labeled as “Concurrent” directly to:
  • Physical Health - (800) 860-8720
  • MLTC – (833) 710-1772
  • Behavioral Health –
    • Mental Health - (833) 561-0094
    • Substance Use Disorder – (833) 663-1608

To register for an Availity Essentials account, visit Register and Get Started with Availity Essentials.

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.