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You can find your ID number on your insurance card. Please enter your Member ID.
We will contact you through your Member Portal email address. If you do not have a Member Portal account, please register before submitting your question. Please enter your email address.
Please let us know what you need help with.

Suicide Prevention Lifeline is available at 1-800-273-8255 and offers free and confidential crisis support available 24/7 to anyone at any time. Help is available for people in distress, crisis, or for people looking for resources for themselves or loved ones.

Record Liens How to submit record requests to Fidelis Care.


Visit Us!

Find a Community Office near you.  

Call Us

Toll Free, Available 24/7

Our Representatives can answer your questions and assist you by phone.
Call 1-888-FIDELIS;
 (1-888-343-3547); TTY: 711.

Mailing Address

Member Services Department
Fidelis Care
25-01 Jackson Avenue
Long Island City, NY 11101