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Please fill out the information below and we'll contact you within One Business Day regarding your issue.
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You can find your ID number on your insurance card. Please enter your Member ID.
We will contact you through your Member Portal email address. If you do not have a Member Portal account, please register before submitting your question. Please enter your email address.
Please let us know what you need help with.

  • Provider Access Online Fidelis Care’s Provider Portal, is an easy-to-use, secure, self-service platform that provides your office with 24/7 access to authorizations, claims status, patient eligibility, plan benefits, and more.
  • Suicide Prevention Lifeline is available at 1-800-273-8255 and offers free and confidential crisis support available 24/7. Help is available for people in distress, crisis, or for people looking for resources for themselves or loved ones.  (By clicking this link, you will leave the Fidelis Care website.)
  • Renew Health Insurance If you are a member in Medicaid Managed Care, Essential Plan, HealthierLife (HARP), or Child Health Plus, you MUST RENEW your health insurance to keep your coverage without interruption.
  • Record Liens How to submit record requests to Fidelis Care.


Visit Us!

Find a Community Office near you.  

Call Us

Toll Free, Available 24/7

Our Representatives can answer your questions and assist you by phone.
Call 1-888-FIDELIS;
 (1-888-343-3547); TTY: 711.

Mailing Address

Member Services Department
Fidelis Care
25-01 Jackson Avenue
Long Island City, NY 11101