Contact Us

Please fill out the information below and we'll contact you within One Business Day regarding your issue.
All fields are required.
Please enter your first name.
Please enter your last name.
Please select a county.
Please enter your zip code.
You can find your ID number on your insurance card. Please enter your Member ID.
We will contact you through your Member Portal email address. If you do not have a Member Portal account, please register before submitting your question. Please enter your email address.
Please let us know what you need help with.


  • Provider Access Online Fidelis Care’s Provider Portal, is an easy-to-use, secure, self-service platform that provides your office with 24/7 access to authorizations, claims status, patient eligibility, plan benefits, and more.
  • Suicide Prevention Lifeline is available at 1-800-273-8255 and offers free and confidential crisis support available 24/7. Help is available for people in distress, crisis, or for people looking for resources for themselves or loved ones.  (By clicking this link, you will leave the Fidelis Care website.)
  • Record Liens How to submit record requests to Fidelis Care.

 


Visit Us!

Find a Community Office near you.  

Call Us

Toll Free, Available 24/7

Our Representatives can answer your questions and assist you by phone.
Call 1-888-FIDELIS;
 (1-888-343-3547); TTY: 711.

Mailing Address

Member Services Department
Fidelis Care
25-01 Jackson Avenue
Long Island City, NY 11101