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Caregiver Support

Caregivers provide support to a family member, loved one, or neighbor who needs help taking care of themselves. Caregivers can aid with everyday activities and tasks. About 4.1 million New Yorkers care for an older adult or someone living with illness or disability. 

Caregiving can be a rewarding experience, but there are challenges and stress. Caregivers often have many responsibilities while managing their own lives. Remember, effective caregiving begins with compassion, communication, and caring for yourself. Tips, strategies, and resources are available to help you care for your loved one and yourself.

What Do Caregivers Do?
The daily care routine of caregiving varies, but all caregivers provide essential support caring for family members and friends. Caregiving responsibilities may include personal care like bathing and dressing, household tasks like laundry, cleaning, and cooking, transportation, financial matters, and healthcare duties.
What Is Long-Term Care?

Long-term care services help people live independently in their own homes and communities.

A wide range of services are available to suit individuals and their circumstances. Services include nursing, home health aides, therapy, medical supplies, adult day social care, and much more. 

How Can Fidelis Care Help Me?

Fidelis Care offers plans to help people live safely in their own homes. Medicaid Advantage Plus (MAP) makes it easy to get the care they deserve – right at home. Benefits of MAP include home health aides, adult day health care, nursing home care, and more. With MAP, your loved one can receive the benefit of having one plan, one ID card, and one dedicated care manager.

If you are an existing Fidelis Care member, call Member Services at 1-888-FIDELIS (1-888-343-3547) to see if you are eligible for MAP or Fidelis Care at Home, our Managed Long Term Care Program. 



Taking Care of Others

    Here are some tips to help you take care of others:

  • Create a routine and stick to it. 
  • Keep a medication chart to track prescriptions and dosages. It’s a simple tool that can make a big difference in managing care effectively. It also helps prevent errors and ensure safety. 
  • Use a pill organizer to help keep track of daily medications. 
  • Monitor physical and emotional changes.
  • Stay organized. Keep a log of medications, symptoms, and appointments.
  • Raise any concerns to a healthcare provider.
  • Maintain clear and compassionate communication - it helps set expectations so everyone is on the same page.

Adult-Caregiver-Taking-Care-of-Mother

Important information about your loved one’s health and mental care should be posted where emergency workers can easily see it if you're not home. This includes things like health needs and emergency phone numbers. A good place to put it is on the side of the refrigerator or the back of the front door—places where emergency medical technicians (EMTs) usually check.



Taking Care of Yourself

Taking care of a family member is hard work. But taking care of yourself is important, too. Caring for others starts with caring for yourself.

  • Take breaks. Even 10 minutes of quiet time with a coffee or a quick walk can help shift your mood.
  • Talk to others for support and socialization.
  • Join a support group for caregivers, in-person or online.
  • Practice mindfulness. Try journaling, meditation, or deep breathing exercises.
  • Keep yourself healthy. Stay active, get enough sleep, eat a nutritious diet, and stay hydrated.
  • Set boundaries. Know your emotional and physical limits.
  • Accept help from others.

Click here for tips from the National Institute on Aging (NIA) about how to care for and take time for yourself.

Adult-Caregiver-Eating-Lunch-with-Mother

 

Caregiver Compensation

Did you know you may be eligible to get paid for caregiving services through Consumer Directed Personal Assistance Program (CDPAP)?

Members and their caregivers must register with Public Partnerships LLC (PPL) through one of the following options:
  1. Call PPL’s support center at 1-833-247-5346 or TTY: 1-833-204-9042. A PPL team member will help you complete the process
  2. Self-register through PPL@Home by going to PPL’s website at pplfirst.com/cdpap
  3. Work with PPL or another approved CDPAP facilitator, including Independent Living Centers (ILCs), who can guide you through the process. A list of Department of Health-approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First

There is no cost to register with PPL. You will need to provide information about your address, contact information, date of birth, Medicaid number, and caregiver information.

Learn more about CDPAP here.



Remember the "3 C's" of Caregiving

The 3 C’s of caregiving are the building blocks of great care that focuses on the person. Here’s why each one is important:

Comfort
  • Make your loved one feel comfortable and safe in their own home. Remove fall hazards by removing clutter from hallways and rooms to help reduce the risk of tripping.
Compassion
  • Show compassion and understanding for their needs and limitations. Listen actively and show understanding of their feelings.
Companionship
  • Provide companionship and engage in activities that they enjoy. Respect their preferences in food, clothes, and how they like things done.

 


Caregiving Techniques & Daily Support

Taking care of someone kindly and regularly means you need to know what to do and understand how they feel. Good caregiving helps the person feel better and also makes the job easier and less stressful for the caregiver.

Prevent Falls and Injuries at Home
Falling just once doubles the chances of falling again. This can lead to long-term injury. Click here to watch a video and read our blog about fall prevention.
Understanding Incontinence
Incontinence is when someone has leakage of urine or stool. It is also referred to as having accidents or problems with bladder control. Click here to watch a video about incontinence.
Safe Transfer Techniques

Caregivers often have to help move, or transfer, their loved one. They may need help getting in and out of their bed or chair, into the bath or shower, or going to the toilet. Here are safe transfer techniques to make the process safer and more efficient for everyone involved:

  • Make sure the surrounding area does not have clutter or fall hazards.
  • Transfer on the strong side of the person receiving assistance.
  • When moving or repositioning your loved one, always face them and keep them close to your body.
  • Bend your knees. Kneel or squat to lower your body to the height where you are working. Keep your back straight and distribute weight to your thighs and buttocks rather than your back.
  • Do not twist when turning. Pick up your feet and pivot your whole body in the direction of the move.
  • A gait belt may also help prevent injury during walks. When walking with a loved one who uses a walker, stay a step behind on their strong side. If your loved one stumbles or needs help, you can grab the gait belt to keep them from falling.
Tips for Safely Bathing an Elderly Person

Bathing is a personal activity. Your loved one may feel frustrated to receive your help. Here are a few tips to help with bathing your elderly loved one:

  • Make sure you have everything ready before the bath. Have shampoo, soap, sponges, and washcloths ready.
  • Use necessary equipment like a bath lift chair, handheld showerheads, and shower chairs.
  • Communicate. Talk about the importance of bathing. Ask about their preferences.
  • Have a routine. Ask if they would prefer bathing in morning or evening. Respect their preferences and their privacy.
Feeding Assistance Tips

Good nutrition is an important part of overall health. Here are some feeding tips for caregivers:

  • Offer one food at a time. Too much food on a plate can be confusing and overwhelming.
  • Eat with your loved one. Model eating behavior and have conversations during meals.
  • Talk about the smell and enjoyment of each food. If chewing or swallowing is a problem, prepare soft, chopped, or bite-sized foods.
  • Be aware of food that may cause choking hazards.
  • Make sure dentures are in place and fit well.
  • Keep table settings simple to avoid distractions.
  • Don’t worry about messy eating.
  • Follow the healthcare provider’s nutritional guidance. 
Dealing with Elderly Aggression or Confusion

Elderly people, especially those with Alzheimer’s disease, may become agitated or aggressive. They may pace a lot, not be able to sleep, or act aggressively toward others. They may verbally lash out or try to hit or hurt someone. To help cope with agitation or aggression, caregivers should:

  • Be patient and try not to show frustration. Listen and speak calmly.
  • Acknowledge what they’re going through. Do not dismiss or ignore their anger.
  • Try to keep to a routine for bathing, dressing, and eating at the same times each day.
  • Reduce noise and clutter. 
  • Try focusing on an object or activity. Listen to music, watch a TV show, or go for a walk to diffuse the situation.
  • Avoid talking to an older adult in a way that makes them feel helpless, which can trigger more aggression. Try not to patronize or assist them in behaviors they can do on their own.

If your elderly loved one’s aggressive behavior is seemingly out-of-the-blue and becomes more consistent, seek professional help. Talk to a healthcare provider if aggressive behaviors worsen and consider medications that may help.

Respite Care

Respite care provides short-term relief for caregivers, giving them time to rest. Visit New York State Caregiving & Respite Coalition (NYSCRC) to learn more about respite care.

Does Your Parent or Loved One Qualify for MAP?

Fidelis Care offers plans to help people live safely in their own homes. Medicaid Advantage Plus (MAP) makes it easy to get the care they deserve – right at home.

 


Social Isolation and Support for the Aging

Social isolation and loneliness are other health risks. They mainly affect older people, and can lead to problems with physical and mental health, quality of life, and longevity. 

Click here to watch a video about the impact of loneliness on mental and physical health.

Many communities offer support services to engage older people and help fight loneliness. New York State's Office for the Aging provides many programs and services.

In addition, there is a local office for the aging in every county in New York State (New York City has one office that covers all five boroughs). 

The agency can help individuals access services and benefits, or can provide direction to the appropriate agency or organization for help. Click here to search for county offices of the aging. 

 

BabyCare-Program

 



Caregiver Support and Resources

Help may be available in your area. Here are some helpful contacts:


  • Benefits Checkup: A service of The National Council on Aging helps seniors with limited income and resources to find benefits programs that help them pay for prescription drugs, healthcare, rent, utilities, and other needs.
  • Eldercare Locator: A public service of the Administration for Community Living provides information on resources and services for older adults and their families.
  • Lotsa Helping Hands: An online tool for caregivers; assists in arranging for transportation, meals, etc. An intuitive interface- no training required.
  • Caregiver Intensity Score: An online tool to help check in on yourself and get connected to helpful resources.