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HomeMemberHelpful ToolsHealth ResourcesVirtual Benefits

Virtual Benefits and Support

As a Fidelis Care member, you may have access to support and services from our virtual healthcare providers. Many of these providers are available 24 hours a day, 7 days a week.

Do you want to learn more about any of our virtual providers? Our representatives can answer your questions and assist you by phone. Call 1-888-FIDELIS; (1-888-343-3547), TTY: 711.  

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Behavioral Health Support

Provider Name

Services

Eligibility
Answers Now Answers Now provides face-to-face Applied Behavior Analysis therapy delivered virtually for individuals with autism, ADHD, or other developmental delays. You will receive personalized support from a dedicated behavior analyst as well as caregiver involvement every step of the way. Click here to learn more. Fidelis Care members diagnosed with Rhett or Autism Spectrum Disorder and enrolled in Medicaid Managed Care, HealthierLife (HARP), Child Health Plus, Essential Plan, or Ambetter from Fidelis Care Qualified Health Plans may be eligible for these services with a referral from a qualified health provider.
Please call Answers Now with any questions at 1-804-215-5600.
Brave Health Brave Health offers 100% virtual outpatient behavioral health support. Services include individual therapy, medication management, group therapy, family therapy, pregnancy and postpartum support. Click here to learn more. Fidelis Care members age 13 years and over.
Call Brave Health at 305-902-6347 for more information.
Charlie Health Charlie Health offers personalized virtual outpatient treatment for teens and adults facing mental health challenges, substance use disorders, or eating disorders. Whether someone has a diagnosed condition or is recovering from a recent mental health crisis, each patient receives a tailored treatment plan, delivered entirely from the comfort of their own home. Click here to learn more. Fidelis Care members ages 11-49 who have been diagnosed with a mental health condition or have recently experienced a related crisis may be eligible for these services.
To learn more call Charlie Health at 866-945-6703.
Ophelia Ophelia is a comprehensive virtual clinic that provides medication for opioid use disorder and treatment for co-occurring behavioral health conditions. Meet virtually with your clinical care team who will work to create your customized treatment plan that fits your needs. Click here to learn more. Fidelis Care members age 19 years old and older who meet certain criteria may be eligible for these services.
To find out more call Ophelia at 215-585-2144.
Willow Willow is a virtual crisis clinic intensive outpatient program for adults experiencing behavioral health conditions. Services include 24/7 crisis support, personalized care plans, recovery coaching, continuity of care, medication management provided by a multidisciplinary clinical team. Click here to learn more. Fidelis Care members age 8 years and older and who are enrolled in Medicaid Managed Care, HealthierLife (HARP), Child Health Plus, Essential Plan, Ambetter from Fidelis Care Qualified Health Plans, Fidelis Care at Home (MLTC), or Medicare Advantage Plan (MAP).
For more information call Willow at 646-814-1530.

 

Food Insecurity Support

Provider Name

Services

Eligibility
Foodsmart Foodsmart includes personal nutrition counseling by phone and custom meal plans to assist with healthy eating. You could also be eligible to receive up to $125 in Foodsmart Bucks (digital grocery money). Tips on managing weight, diabetes, or other health conditions are also available. Click here to learn more. Fidelis Care members who are enrolled in Medicaid Managed Care with one or more chronic diagnoses and reside in a low access food area or food desert may be eligible for these services.
To determine if you qualify for these services, please call Fidelis Care at 1-888-FIDELIS (1-888-343-3547), TTY: 711.

 

General Health Support

Provider Name

Services

Eligibility
Galileo Galileo provides virtual care whenever you need it. Whether you have an urgent health concern, want to schedule an annual checkup, or need a prescription refilled, you can meet with a healthcare professional 24/7 by chat, phone, or video in an easy-to-use app. You can also receive assistance with lab requests, transportation needs and behavioral health services. Click here to learn more. Fidelis Care members enrolled in Medicaid Managed Care, HealthierLife (HARP), Child Health Plus, Essential Plan, or Ambetter from Fidelis Care Qualified Health Plans may be eligible.
Please call Galileo for more information at
1-855-462-7943.

 

Maternal Health Support

Provider Name

Services

Eligibility
Pomelo Care Pomelo Care's team is available 24/7 to answer pregnancy, postpartum, or baby-related questions. Services provided include primary care, women's healthcare, nutrition support, prenatal or postpartum care, and pediatric care until your baby turns 3 months old. They also offer support for NICU transitioning and breastfeeding. Click here to learn more. Fidelis Care members who are currently pregnant or have a new baby up to 3 months old and are enrolled in Medicaid Managed Care, HealthierLife (HARP), Child Health Plus, Essential Plan, or Ambetter from Fidelis Care Qualified Health Plans and live in the following counties may be eligible for these benefits: Bronx, Chautauqua, Erie, Greene, Lewis, Niagara, Putnam, Seneca, Steuben, Suffolk, Warren, and Westchester.
To determine if you qualify for these services, please call Fidelis Care at 1-888-FIDELIS (1-888-343-3547), TTY: 711.