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Have questions about your child's Child Health Plus (CHP) monthly premium payments? Find answers to common billing questions, including payment processing times, payment options, refunds, account balances, and billing adjustments.
For information about coverage, eligibility, and benefits, visit our Child Health Plus health insurance page. Current members can also explore our Child Health Plus Member Resources.
Payments are typically processed and reflected on your account within 24 to 48 hours.
Your payment can be transferred to the correct account and will reflect the original payment date. Transfers are typically completed within 2 to 3 business days, plus an additional 24 to 48 hours if the account needs reactivation.
To request a payment transfer, call Fidelis Care Member Services at 1-888-FIDELIS (1-888-343-3547) (TTY: 711).
Your payment will first be applied to any outstanding balance through the current month. Any remaining funds will be applied as a credit toward future payments unless you request otherwise.
If eligible, you may request a refund by calling Member Services at 1-888-FIDELIS (1-888-343-3547) (TTY: 711). Refunds are issued using the original payment method:
Refunds cannot be approved if the payment was applied to a past-due balance or the current active month.
You can view your payment history through Payspan. You may also contact Fidelis Care Member Services to request a Payment History Letter with a detailed breakdown of your account balance.
Payment History Letters are mailed within 7 to 10 business days. Because they contain private account information, they are only available by mail.
Fidelis Care offers several ways to make your Child Health Plus premium payment:
If you experience problems making a payment, contact Member Services for assistance.
Fidelis Care is required to bill up to three months in advance to notify you of expected premium amounts for upcoming months. You are generally only required to pay for the current month unless otherwise specified, such as when activating a Child Health Plus account.
Once your payment is successfully submitted, you will receive a confirmation code, which should also be emailed to you. Keep this code for your records to help verify and track your payment.
Premium changes from NY State of Health (NYSOH) typically take 2 to 3 business days to appear in Fidelis Care's system. Because invoices are generated during the first week of each month, premium adjustments made after an invoice is generated will be reflected in the next billing cycle.
Review the sample Child Health Plus premium invoice and payment stub below to better understand your monthly bill and the information needed when submitting a payment by mail.
Looking for more information about Child Health Plus in New York? Explore the resources below to learn about coverage, benefits, eligibility, and member services.