Over-the-Counter Benefits

Benefit Overview

Fidelis Care offers members a  pre-paid debit card that is replenished monthly (check your Evidence of Coverage document to determine if you qualify for the card).  It can be used to purchase over-the-counter (OTC) eligible items that help treat injuries or illness. You can use this card to purchase many common items at local pharmacies, including CVS, Walgreens, Rite Aid and Duane Reade, without having to submit a receipt.

You will receive an OTC card with a maximum monthly limit for purchasing approved non-prescription, over-the-counter drugs and health-related items at participating pharmacy locations. See your Evidence of Coverage for more information or call Member Services for details.OTC items may only be purchased by you for your own personal use. The dollar benefit amount is automatically replenished each month. Any unused dollars at the end of the month are not rolled over and cannot be used in following months. Examples of what can be purchased using your pre-paid debit card are Acetaminophen (Tylenol), antacids, and topical antibiotics.  A list of covered items can be found using the links below.


2020 Benefits


    Activating your OTC Card

    You must first activate your OTC card.  Please call OTC Card Services at 1-888-682-2400 (24 hours, 7 days a week) or go online to the OTC Network website (by clicking on this link, you will leave the Fidelis Care website).

    You will need to provide:

    • The OTC card number printed on the front of the card.
    • Your Fidelis Care Member ID (printed on the front of your ID card).
    • Your birthdate.

    Using your OTC Card

    You can use your OTC benefit card at any Rite Aid, Duane Reade, Walgreens, CVS, or Family Dollar location in addition to many local pharmacies in your neighborhood.  Simply present your card at the counter when you go to purchase your item.

    You can find a complete list of participating pharmacies online at the OTC Network website (by clicking on this link, you will leave the Fidelis Care website) or call Member Services at 1-800-247-1447.

    Check your account balance or transaction activity online at the OTC Network website (by clicking on this link, you will leave the Fidelis Care website).

    Order Over-the-Counter Items Directly through Nations OTC

    If you have an over-the-counter (OTC) card as part of your benefits, you can purchase items from the comfort and safety of your home by contacting Nations OTC directly.

    Supplies will be shipped right to your door. There are three ways to order:

    1. Call 877-240-2160 (TTY: 711) Monday - Friday from 8 AM to 8 PM

    2. Complete a Mail Order Form and mail it to Nations OTC

    3. Go to fideliscare.nationsotc.com/login and place an order


    Additional Information

    For a complete listing of plans in your service area, contact the plan.  Fidelis Care is contracted with Medicare for HMO, HMO D-SNP, and HMO-POS plans, and with the state Medicaid program. Enrollment in Fidelis Care depends on contract renewal.

    From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends and on federal holidays.

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