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Welcome, Providers!

Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

 

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LATEST NEWS


Invitation to Fidelis Care’s March Provider Office Hours
2/20/2026 • Posted by Provider Relations

Office Hours

Fidelis Care will host three Provider Office Hours in March 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Provider Office Hours – March 2026

 

Topic: Fidelis Care – Back to Basics
When:  Thursday, March 12th – 9AM – 10AM EST
Click here to register*

 

Topic: Fidelis Care and WellCare Quality Programs
When:  Wednesday, March 18th – 10:00AM – 11:00AM EST
Click here to register*

 

Topic: WellCare Claims Overview
When:  Thursday, March 26th – 2PM – 3PM EST
Click here to register*

 

*Attendance will be limited to the first 300 registrants for each session.

 


The Back to Basics session will include:

  • Important Updates/Information
  • Product Portfolio
  • Credentialing and Demographic Changes
  • Authorization Requirements
  • Vendor Information
  • Claims and Billing Information
  • Provider Tools & Resources

 

The Quality Office Hours – Quality Initiatives session will include:

  • Importance of Directory Information
  • Quality Provider Web Page
  • Reminder! HEDIS/QARR Medical Record Submission
  • Glidepath for APV & Patients Without Visits
    • Emphasis on patient outreach for APV in Q1
    • Discharge members from practice who are not patients of office.
  • Priority Measure Opportunities and Best Practices
    • COL, BCS, HbA1c, CBP, KED
  • RxEffect: 2026 Appointment Agendas Loaded
  • Supplemental Data Submission- Data Capture
    • Implementation Guidelines
    • Onboarding for MY2026 SuDS

 

The WellCare Claims Overview session will include:

  • Claims Overview (Rejection vs. Denial)
  • Dispute vs. Appeal Review
  • Claims Reporting Templates
  • Provider Tools and Resources

 

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.


Provider Bulletin Archives

Assisting providers in staying abreast of the latest trends, policies, and studies.

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

Join Our Network

Apply to our network and become a part of the Fidelis Care mission.