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Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Starting June 1, 2021, there will be no monthly premium for Essential Plan coverage and all Essential Plan members will have dental and vision benefits with no premium or cost sharing for covered services. This is due to a recent change in New York State law.
Here’s what these changes mean for Essential Plan members.
The covered dental and vision benefits can be viewed at fideliscare.org/member-resources.
Our plan’s network of dental and vision providers is available at fideliscare.org/find-a-doctor. Essential Plan members will use their existing card for dental and vision benefits.
If you have any questions, please call Member Services at 1-888-FIDELIS (1-888-343-3547); TTY: 711. We are here to help.
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.