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Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
In order to improve access to services, New York State is transitioning some Adult Behavioral Health Home Community Based Services to a new service array called Community Oriented Recovery and Empowerment (CORE) Services, effective February 1, 2022.
These services include:
In preparation for the changes, Fidelis Care has updated the Home and Community Based Services (HCBS) Billing and Coding Tip Sheet with details on the CORE Services and more. For additional information, please see our new Community Oriented Recovery and Empowerment (CORE) & Behavioral Health Home Community (HCBS) Based Services Provider Tip Sheet, available now in the Manuals, Forms and Policies section of fideliscare.org.
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To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
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