Log in, register for an account, pay your bill, print ID cards, and more.
Log into your account, view patient information, and more.
Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Fidelis has partnered with Galileo to provide wraparound services for its network of providers. Galileo is a digital medical practice that delivers high quality, multidisciplinary care. In a single app, patients can receive 24/7 care by text, phone, or video.
Galileo is focused on wrapping around a population of Medicaid lives with chronic and complex BH needs in the Finger Lakes & Central Regions.
Galileo can support identified Fidelis members through:
Galileo’s services do not replace any in-person visits. Galileo will work with your care team, and if a patient does not yet have established care, Galileo can help refer patients to you. To refer your patients to Galileo, have them visit https://galileohealth.com/fidelis to register for Galileo, call (855) 462-7943 email Galileo at referral@galileo.io.
If you are a provider and would like to learn more about Galileo, email us at providercommunity@galileo.io.
Assisting providers in staying abreast of the latest trends, policies, and studies.
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Volume 10, Issue 1
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Volume 10, Issue 3
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.