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Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

 

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Urgent and Concurrent Authorization Request Submission Methods
6/11/2025 • Posted by Provider Relations

Fidelis Care would like to remind providers that Urgent and Concurrent Authorization Requests cannot be submitted through the Provider Portal, as this will cause delays in processing.

 

To expedite the processing of Urgent Requests, providers should submit requests through:

  • Availity Essentials, or
  • Fax the request labeled as “Urgent” directly to:
    • Physical Health - (800) 860-8720
    • MLTC – (833) 710-1772
    • Behavioral Health –
      • Mental Health - (833) 561-0094
      • Substance Use Disorder – (833) 663-1608

 

Urgent Concurrent Authorization Requests and Concurrent Authorization Requests should be submitted by:

  • Faxing the request labeled as “Concurrent” directly to:
    • Physical Health - (800) 860-8720
    • MLTC – (833) 710-1772
    • Behavioral Health –
      • Mental Health - (833) 561-0094
      • Substance Use Disorder – (833) 663-1608

 

To register for an Availity Essentials account, visit Register and Get Started with Availity Essentials.

 

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.


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To submit prior authorization request types, use the Fidelis Care provider portal.

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Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

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