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Welcome, Providers!

Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

 

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Invitation to Fidelis Care’s July Provider Office Hours
6/24/2025 • Posted by Provider Relations

Office hours

Fidelis Care will host three Provider Office Hours in July 2025. During the webinar, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Provider Office Hours – July 2025

 

Topic: Fidelis Care – Back to Basics

When:  Thursday, July 10th – 9AM – 10AM EST

Click here to register*

 

Topic: Claims and COB Overview

When:  Thursday, July 24th – 2PM – 3PM EST

Click here to register*

 

Topic: Fidelis Care and Wellcare Quality Programs

When:  Wednesday, July 30th – 11AM – 12PM EST

Click here to register*

 

*Attendance will be limited to the first 300 registrants for each session.

 

The Back to Basics session will include:

  • Important Updates/Information
  • Product Portfolio
  • Credentialing and Demographic Changes
  • Authorization Requirements
  • Vendor Information
  • Claims and Billing Information
  • Provider Tools & Resources

 

The Claims sessions will include:

  • Claim Submissions
  • Appeals Overview
  • Coordination of Benefits (COB) Information
  • Online Resources and Tools

 

The Quality session will include:

  • Importance of Directory Information
  • Quality Provider Web Page
  • Coding Guidelines for Annual Preventative Visit
  • Controlling Blood Pressure: Fail Rate, MWOV, CPT II Coding
  • HbA1c Testing: Test Rate & Fail Rate
  • KED Focus: Best Practices & Coding Corrections
  • 2025 CoC Appointment Agenda Program: CoC+ Extension
  • RxEffect: Priority Medication Adherence Opportunities
  • Supplemental Data Submission for MY2025 Impact

 

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Provider Partnership Associate. To find your designated representative, please visit Contact Provider Relations on our website.


Provider Bulletin Archives

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Provider Access Online

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Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

Join Our Network

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