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Welcome, Providers!

Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

 

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LATEST NEWS


Invitation to Fidelis Care’s September Provider Office Hours
9/3/2025 • Posted by Provider Relations

Fidelis Care will host two Provider Office Hours in September 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Provider Office Hours – September 2025

Topic: Quality Office Hours- Clinical Documentation Improvement

When:  Wednesday, September 17th – 10AM – 11AM EST
Click here to register*

 

Topic: Fidelis Care – Back to Basics
When:  Thursday, September 18th – 9AM – 10AM EST
Click here to register*

 

*Attendance will be limited to the first 300 registrants for each session.

 


The Quality Office Hours- Clinical Documentation Improvement session will include:

  • Importance of Directory Information
  • Quality Provider Web Page- New Tools!
  • Clinical Documentation Improvement (CDI) Deep Dive
    • Chart Review Guidelines
    • Recommendations & Best Practices
  • CPT II Coding for Gap Closure

 

The Back to Basics session will include:

  • Important Updates/Information
  • Product Portfolio
  • Credentialing and Demographic Changes
  • Authorization Requirements
  • Restricted Recipient Overview
  • Vendor Information
  • Claims and Billing Information
  • Access and Availability Standards
  • Provider Tools & Resources

 

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Provider Partnership Associate. To find your designated representative, please click the links above.


Provider Bulletin Archives

Assisting providers in staying abreast of the latest trends, policies, and studies.

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

Join Our Network

Apply to our network and become a part of the Fidelis Care mission.