12/29/2025
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Posted by Provider Relations
Fidelis Care will host three Provider Office Hours in January 2026. During the webinar, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
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Provider Office Hours – January 2026
Topic: Fidelis Care – Back to Basics
When: Thursday, January 8th – 9AM – 10AM EST
Click here to register*
Topic: Fidelis Care and Wellcare Quality Programs
When: Wednesday, January 21st – 10AM – 11AM EST
Click here to register*
Topic: Claims and COB Overview
When: Thursday, January 22nd – 2PM – 3PM EST
Click here to register*
*Attendance will be limited to the first 300 registrants for each session.
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The Back to Basics session will include:
- Important Updates/Information
- Product Portfolio
- Credentialing and Demographic Changes
- Authorization Requirements
- Vendor Information
- Claims and Billing Information
- Restricted Recipient Program Overview
- Provider Tools & Resources
The Claims sessions will include:
- Claim Submissions
- Appeals Overview
- Coordination of Benefits (COB) Information
- Online Resources and Tools
The Quality session will include:
- Importance of Directory Information
- Quality Provider Web Page
- 2026 Medicare Pharmacy Overview & Changes
- Benefits
- Mail Order Express Scripts
- Formulary Changes
- Coverage
- Quality Back to Basics Overview
- Why is Quality Improvement Important?
- What are my Scores and Opportunities?
- What reports are available to me?
- Care Gap Reporting
- Review of sample Care Gap Report
- Measure Overview and Member Details
Once you have registered, you will receive a confirmation email. If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please visit Contact Provider Relations or the Quality Information page on our website.