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Welcome, Providers!

Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

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To help protect sensitive information and meet New York requirements, we're adding multi-factor authentication (MFA) to the Wellcare and Fidelis Care provider portals. It's a quick, familiar verification step that makes signing in more secure while keeping the process simple.

Check out details about the upcoming login update.


LATEST NEWS


Invitation to Fidelis Care’s August Provider Office Hours
7/24/2026 • Posted by Provider Relations

Office Hours

Fidelis Care will host three Provider Office Hours in August 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Provider Office Hours – August 2026

Topic: Fidelis Care – Back to Basics
When:  Thursday, August 13th – 12PM – 1PM EST
Click here to register*

 

Topic: Fidelis Care and Wellcare Quality Programs
When:  Wednesday, August 19th – 10:30AM – 11:30AM EST
Click here to register*

 

Topic: Wellcare Claims Overview
When:  Thursday, August 27th – 12PM – 1PM EST
Click here to register*

 

*Attendance will be limited to the first 300 registrants for each session.

 

The Back to Basics session will include:

  • Important Updates/Information
  • Product Portfolio
  • Credentialing and Demographic Changes
  • Authorization Requirements
  • Vendor Information
  • Claims and Billing Information
  • Provider Tools & Resources

 

The Quality Office Hours session will include:

  • Importance of Directory Information
  • Quality Provider Web Page
  • Launch of 2026 RxEffect Bonus Program
  • COB/POLY Measure Overview & Opportunities

 

The WellCare Claims Overview session will include:

  • Claims Overview (Rejection vs. Denial)
  • Dispute vs. Appeal Review
  • Claims Reporting Templates
  • Provider Tools and Resources

 

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.

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Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

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