Welcome, Providers!

Managing authorization follow-ups just got easier with request for additional information (RFAI). You can securely receive and respond to requests from Fidelis Care — right within Availity Essentials.

Key benefits

• No calls or faxes — manage authorizations online.
• Keep requests moving — respond quickly with supporting clinical documentation.
• Track activity in one place — monitor and manage requests from a single dashboard.

View and respond to RFAIs

Use the Authorization/Referral Dashboard to review and respond to requests for additional information.

• On the Dashboard Summary page, look for Pending Action – Contact Payer in the Status/Last Updated column.
• Open the authorization and review the Review Reason 1 field for the payer message. Then scroll down the page to the RFAI section to review request details.
• Upload your response.
  • You can upload up to 10 attachments or a total of 64 MB.

Tip: If you submitted an authorization outside of Availity Essentials (for example, through another portal or by fax), use the Authorization/Referral Inquiry tool to access the authorization, then pin it to your dashboard to track its status.

Note: RFAI requests sent before the authorization is pinned to your dashboard won’t appear. You’ll continue to receive notifications through other channels.

Training and support resources

Access training and support resources in Availity Essentials:

• Three-minute demo:

• From the Availity Essentials homepage, select Help & Training > Get Trained.
• Search “CNC” in the Learning Center catalog.
• Select Auth Request for Additional Information.

• Illustrated step-by-step instructions:

• In Availity’s Provider Help Center, go to Help & Training > Find Help.
• Search “process requests for additional information authorizations.”