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Log into your account, view patient information, and more.
Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
As a reminder, Prior Authorizations can be requested online via Provider Access Online (provider portal), which is available 24 hours a day, 7 days a week. Use the “self-service” authorization form to submit your requests online when it is convenient for you ~ with no hold or wait time!
Did you know you can also check the status of authorizations using the provider portal? With this option, you no longer have to call in to check the status.
To get started:
Sign up* or login: Provider Access Online Tip sheet here: Provider User Guide - How to Request Online Authorizations - Checking Authorization Status For assistance: Contact the Provider Call Center at 1-888-FIDELIS (1-888-343-3547)
All Prior Authorizations can be submitted online, except the following: Must be submitted via the appropriate fax line or by phone at 1-888-FIDELIS (1-888-343-3547): • Urgent Requests o Initial Inpatient Rehabilitation can now be submitted online via provider portal o Inpatient Emergency Room Admission Requests will soon be available to submit online via provider portal • Concurrent Requests • Pharmacy Medication Requests should be faxed using the prior authorization forms available here: Pharmacy Services • Must be requested from eviCore via the eviCore Provider Portal, called in via 866-706-2108, or faxed in via 800-540-2406: Outpatient high-technology Radiology services, Non-Obstetrical Ultrasounds, diagnostic Cardiology services, and Radiation therapy services *If you do not have a Provider Access Online user account established, and if you need assistance with setting up an account, please contact the Provider Call Center at 1-888-FIDELIS (1-888-343-3547).
Assisting providers in staying abreast of the latest trends, policies, and studies.
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Volume 10, Issue 1
Volume 10, Issue 2
Volume 10, Issue 3
Volume 10, Issue 4
Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.