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Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Fidelis Care has engaged National Imaging Associates, Inc. (NIA) to implement a new authorization program to manage outpatient rehabilitative and habilitative physical medicine services, including services rendered in the home, for services rendered on or after October 1, 2019. Services requiring prior authorization are: • Physical therapy services • Occupational therapy services • Speech therapy services Fidelis Care and NIA welcomes providers to attend an upcoming provider education webinar to review this new authorization program. There will be several one-hour long webinar sessions that will take place on the dates listed via the link provided below. You only need to attend one of these educational sessions. Register for a Physical Medicine Prior Authorization Provider Education Webinar
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To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
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