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Log into your account, view patient information, and more.
Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
In January 2019, Fidelis Care initiated the Medicaid KIDS Performance Improvement Project (PIP): Optimizing Children’s Health and Development to Improve Long-Term Outcomes. The aim of this PIP is to improve children’s health by increasing lead, hearing, and developmental screenings with appropriate follow-up by the time the child reaches 3 years of age. The project will run through December 2020.
We have posted an educational tip sheet Important Guidelines for Infants and Toddlers that lists the guidelines as per the New York State Department of Health (SDOH), American Academy of Pediatrics, and the Centers for Disease Control and Prevention on:
The SDOH has posted revised documentation on “Guidelines for the Health Care Providers for the Prevention, Identification and Management of Lead Exposure in Children” and additional resource materials. Please reference the resource links below:
https://www.health.ny.gov/environmental/lead/docs/commissioner_letter_guidance_aug2019.pdf https://www.health.ny.gov/publications/6671.pdf https://www.health.ny.gov/publications/2526.pdf www.health.ny.gov/publications/2524.pdf https://www.health.ny.gov/publications/6670.pdf
Assisting providers in staying abreast of the latest trends, policies, and studies.
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.